Chief of Staff

Knak is a mission-driven company Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... Empowering people to be creative. That’s why Knak exists. We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform. Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand. Oh, and we have a bit of fun while doing it, too! The Role The Chief of Staff will support the CEO across business priorities. This person will manage time, meetings, communications, follow-ups, travel, personal administration, key relationships, and the flow of information across the organization. The ideal candidate is highly organized, resourceful, proactive, and comfortable operating in a fast-moving environment where priorities shift quickly. They should be able to attend meetings, capture action items, follow up with leaders, prepare decision points, and ensure the CEO is spending time only where he is truly needed. The goal of this role is simple: help the CEO get time back and operate with more leverage. What You’ll Own Meeting Orchestration and Organizational Follow-Through This is one of the most important parts of the role. You will attend key meetings, capture decisions and action items, and ensure commitments turn into completed outcomes. Responsibilities include: Attending meetings with the CEO. Capturing notes, decisions, owners, deadlines, and next steps. Managing cross-departmental projects, and following up with leaders and team members on commitments. Maintaining a centralized tracker of CEO and SLT related action items. Driving meetings on behalf of the CEO when appropriate and bringing back concise solutions and recommendations. Ensuring that SLT is providing the CEO updates and insights Contributing to goal setting frameworks, OKR’s, and reporting. A key part of the role is helping ensure information from customer, partner, investor, employee, and leadership conversations reaches the right people and turns into action through routing information, providing updates/follow up, and driving projects through to completion. Executive Leverage and Decision Support You will help the CEO move faster by turning complexity into clarity. Responsibilities include: Preparing briefs and meeting prep including for QBR’s, Board Meetings, investor updates, onsites and offsites  Deprecating long documents, conversations, and threads into key takeaways and action items. Facilitating SLT meetings and agendas, identifying what decisions are needed and what information is missing. Bringing a point of view to decision making , not just raw information. Helping the CEO stay focused on the highest-impact priorities. Protecting and Managing the CEOs Time You will manage the CEO’s calendar with judgment, not just scheduling meetings, but understanding what deserves time and attention. Responsibilities include: Managing and optimizing the CEO’s calendar. Prioritizing meetings based on impact, urgency, and CEO involvement required. Protecting focus time and preventing unnecessary calendar creep. Ensuring the CEO is prepared with the right context, materials, and decision points. Identifying conflicts, gaps, risks, and scheduling issues before they become problems. Coordinating timing across meetings, travel, calls, and personal commitments. Proactively communicating schedule changes or delays. Inbox and Communication Management You will proactively manage the CEO’s inbox and reduce the amount of work requiring direct CEO involvement. Responsibilities include: Reviewing, organizing, and prioritizing email and communciations. Being a voice of the CEO through multi channel communication where appropriate. Handling tasks that do not require CEO decision-making. Tracking requests and ensuring follow-through. Reducing noise so the CEO can stay focused on high-value work and tasks that truely need the CEO’s attention Anticipating Needs, Logistics, and Execution You are constantly thinking several steps ahead, ensuring the CEO's time, travel, meetings, and priorities run smoothly. Responsibilities include: Anticipating and resolving scheduling conflicts, logistical challenges, and operational friction. Coordinating meetings, travel, events, and day-to-day logistics with exceptional attention to detail. Ensuring the CEO has the right information, materials, context, and support for every commitment. Managing changes proactively and calmly while preventing avoidable delays or disruptions. Creating a seamless, organized experience that maximizes the CEO's effectiveness and focus. Personal Administration This role includes some personal support and administration..  Who You Are You are a high-judgment operator who creates order, leverage, and momentum. You are likely a strong fit if you are: Exceptionally organized, proactive, and resourceful. Comfortable operating in a fast-moving, high-performance environment. Strong at written communication and follow-through. Calm under pressure and highly detail-oriented. Comfortable holding senior leaders accountable. Able to anticipate needs before being asked. Service-oriented but not passive. Comfortable supporting both business and personal priorities. Able to take ambiguity or messy situations and turn them into clear plans. Trusted to ha