Manager, Engagement Analytics

About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.  About You: You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.  INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.  You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.  You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this  LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.  If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. Manager, Engagement Analytics The Role Lantern is building a new Engagement Analytics team focused on measuring and improving how members move through our platform from engagement to completed care. The Manager, Engagement Analytics will lead this mission by owning the team's reporting infrastructure, driving analytical strategy, and partnering with operations and member services leadership to translate data into decisions. This is an excellent opportunity for an experienced analytics professional who wants to build and lead a function at the intersection of funnel analytics, healthcare operations, and data-driven decision making in a high-growth environment. Location : Dallas, Texas or New York, New York - Hybrid Schedule (3x in offer per week) What You'll Do Reporting & Data Support Own and evolve the reporting and dashboard infrastructure tracking mid and lower-funnel conversion metrics across member segments, channels, and time periods Lead ad hoc analyses and synthesize findings for Member Services and Operations leadership, shaping how the business interprets performance data Define requirements and lead process mapping for analytical projects and new reporting initiatives, ensuring alignment with stakeholder priorities Establish and oversee data validation, QA standards, and gap identification processes to ensure reporting accuracy at scale Apply AI tools to streamline repetitive reporting tasks, flag data anomalies, and identify opportunities to automate manual steps in recurring workflows Funnel & Conversion Analysis Own the funnel measurement framework — defining methodology, setting standards, and tracking members from identification through case completion Drive conversion performance analysis across cohorts and time periods, translating patterns and anomalies into actionable recommendations for operations Build, own, and continuously improve the MS Gap (Member Services Gap) analysis framework, identifying and prioritizing where members fall out of the navigation process Cross-Functional Collaboration Manage and mentor analysts on the team, setting priorities, reviewing work, and developing analytical talent Serve as the primary analytics partner to Member Services and Operations leadership, aligning analytical priorities to business needs and communicating findings at the executive level Document definitions, logic, and methodology clearly to support a reproducible, auditable analytical practice What We're Looking For Required 5+ years of experience in an analytical role, with at least 1-2 years leading or managing analytical work or a team Advanced SQL skills; able to design and optimize complex queries and data models, and guide others in doing the same Proficiency in Excel or Google Sheets for data manipulation, analysis, and reporting Strong attention to detail and commitment to accuracy in every deliverable Strong written and verbal communication — you can translate complex analysis into clear narratives for senior stakeholders and executive audiences Comfort operating in ambiguity and building structure where none exists — you thrive in environments where you're writing the playbook, not following one Preferred Hands-on experience building production-grade dashboards and self-serve reporting in a BI tool (Tableau, Power BI, Looker, or similar) Exposure to healthcare data, CRM data, or member/customer journey analytics Python familiarity for data manipulation (not r