Sr. Manager of IT

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth. Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully . Job Summary: The Sr. Manager of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. This is a senior technology role serving as the internal authority on systems, security, and technology investment. The Sr. Manager of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations. The ideal candidate is a hands-on operator with healthcare IT experience who can manage vendors, secure a clinical environment, and drive platform improvements. Major Responsibilities: Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). IT Operations & Infrastructure Manage company-wide IT operations across all program locations Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning Manage Microsoft 365 administration and identity and access management Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap Cybersecurity & Compliance Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF); conduct or commission an annual HIPAA Security Risk Assessment and maintain a tracked risk register Administer security solutions including MDR/XDR, email security, and DNS filtering Design and enforce identity and access controls including RBAC, Privileged Identity Management (PIM), MFA, and Conditional Access policies Own data protection controls including endpoint encryption, data in transit (TLS/IPsec), and DLP policies covering ePHI and sensitive patient data Maintain and exercise a documented incident response plan; serve as internal IR coordinator and primary communicator to leadership Ensure HIPAA and 42 CFR Part 2 compliance across all technical safeguard domains; produce annual compliance summary for leadership and legal counsel Vendor Management Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership Monitor IT Vendor SLA performance; escalate and enforce contractual remedies when thresholds are missed Evaluate and recommend technology vendors, systems, and platforms Manage IT contracts, renewals, and technology budgets Salesforce Platform Administration Serve as Lightfully's internal Salesforce administrator and primary platform owner, supporting admissions, census management, utilization review, and business development use cases Manage user provisioning, profiles, permission sets, roles, and security settings; enforce data access controls and field-level security aligned to HIPAA requirements Build and maintain flows, process automations, validation rules, reports, and dashboards supporting admissions, utilization review, and business development workflows Serve as primary liaison to Salesforce support, implementation partners, and third-party vendors integrated with the platform Govern Salesforce data integrity including deduplication, record ownership, and integration with other clinical systems Support new acquisition onboarding onto the Salesforce platform; manage sandbox environments, change management, and release processes Partner with clinical operations and admissions leadership to translate business requirements into platform configuration and enhancements Clinical Systems & EHR Management Serve as the internal IT owner for the Kipu EMR platform; manage system configuration, user access, integration points, and vendor relationship Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting Support and troubleshoot clinical technology across IOP/PHP program locations including telehealth platforms and patient-facing systems Own the clinical platform roadmap; evaluate EHR enhancements, integrations, and potential migration decisions in partnership with clinical and operations leadership Maintain connectivity and data flow between Kipu, Salesforce, and downstream reporting or billing