RMS Architect

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.   We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team. This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption.   You’ll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel.   What You'll Do:   Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support   Possess  technical  aptitude to configure  and implement workflows, forms, and data structures within configurable platforms  and  possess  the  ability to quickly  learn  new tools   Translate customer business requirements into scalable technical configurations and user workflows   Oversee RMS implementation across workstreams, including integrations and hardware components   Establish and standardize best practices for RMS delivery across customers   Facilitate customer workshops to gather requirements,  validate  workflows, and drive alignment   Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences   Lead product demonstrations, working sessions, and launch events with confidence and clarity   Support user adoption by translating product capabilities into practical, real-world use cases   Guide change management efforts to ensure successful product adoption and long-term customer success   Identify  risks, surface issues, and communicate project status effectively to internal and external stakeholders   Gather customer feedback and partner with Product teams to inform roadmap priorities   Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes   Who You Are:   Technical & Product Delivery   You have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology   You have  technical  experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling  and are willing to continually learn and develop skills on new tools   You are comfortable translating business requirements into technical solutions and system configurations   You have hands-on experience delivering software implementations from setup through launch   You are familiar with Agile and/or Waterfall project management methodologies   Implementation, Training & Adoption   You have led or supported customer-facing implementations, including application setup, configuration, and go-live support   You have experience designing and delivering structured training programs for diverse audiences   You can tailor training content to both technical and non-technical users   You are comfortable facilitating live sessions, workshops, and launch events   Communication & Presentation   You are a dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations   You are confident presenting in front of large groups and can deliver clear, engaging, and polished content   You can explain complex technical concepts and workflows in a simple, accessible way   You are skilled at fielding questions in real time and adapting to audience needs   Stakeholder Management & Problem Solving   You can navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities   You approach conflict constructively and use it to drive alignment and better outcomes   You  demonstrate  strong interpersonal skills and emotional intelligence   You can take ambiguous requirements and turn them into clear, actionable workflows   General Qualifications   You are hands-on and willing to engage deeply in both planning and execution   You are highly organized and  focus on preparation for internal and customer facing activities   You  can  manage multiple priorities simultaneously   You are proficient in tools such as PowerPoint, Excel, and  Microsoft Suit e   You  possess  a college degree from an accredited institution   What Makes You a Great Fit:   Humble, Open, and Curious – You seek diverse perspectives and continuously look for better ways to solve problems   Attentive and Active Listener – You listen with empathy and ask thoughtful questions to understand customer needs   Enthusiastic Collaborator – You work cross-functionally and value shared ownership of outcomes   Team-Oriented – You prioritize team and customer success over individual recognition   Comfortable with Uncertainty – You can navigate ambiguity and help guide customers through change   Resilient and Adaptable – You  remain  composed under pressure and can effectively manage conflict and evolving priorities   Mark43 is approved to hire