Group Product Manager, Client Services

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.  An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:  Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024)  Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) About the role Maven is hiring a Group Product Manager to sit at a key intersection in the business — enrollment, eligibility, and custom client work. Make it easy for eligible members to find, join, and activate on Maven — and ensure clients see the value that drives renewal. This role is the connective tissue between Maven's market-facing teams and core product. You will own long-term platform investments — eligibility scalability, enrollment funnel performance — while also serving as the product owner for business requirements coming in from clients and client-facing teams. Some of that work you will execute directly in a forward-deployed capacity; the rest you will triage, prioritize, and route to core product owners. You will report directly to the SVP of Product and manage one PM owning Enrollment & Eligibility day-to-day. The right person is deeply fluent in benefits and eligibility systems, knows how to hold the line on member-first decisions in a high-pressure B2B2C environment, and can build a principled framework for what gets built, when, and by whom. Maven's culture is changing. We are resetting around speed, data-driven iteration, and deep member obsession. This hire needs to lead that reset on the client services surface. What you will own The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate, prioritize, and execute against them in partnership with core product and engineering teams A triage and prioritization framework for custom client requests — evaluate against platform leverage, sequence against core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity Forward-deployed product work where needed — you will spend meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters Translation of employer, payer, and client requirements into member-first product decisions — build strong partnerships with clients and client-facing teams, while ensuring B2B pressure does not override member need Partnership with Benefits Experience and Care Delivery on downstream activation and messaging surfaces What we are looking for 7+ years in product, with meaningful time in health benefits, payer systems, or a complex B2B2C environment — eligibility and enrollment fluency is the highest bar for this role Deep understanding of how benefits data flows — from employer configuration through eligibility verification through member activation — and where it breaks Experience in a forward-deployed or client-embedded product capacity — you are comfortable owning the product relationship with external stakeholders, not just internal ones Experience managing or mentoring PMs — you know how to develop product talent, not just do the work yourself Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders Experience navigating custom client work in a scaled product org — you know how to evaluate one-off requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product Familiarity with AI-assisted product development — you have used LLM or agentic tools in your product workflow and understand their application to enrollment and eligibility surfaces High ownership: you operate like a founder on your surface, push through ambiguity, and do not wait for direction Member empathy that holds even when client pressure is loud and urgent What we will not hire for GPMs who manage stakehold