RCM Tech & Data Manager

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. About the Role We’re seeking an RCM Tech & Data Manager to act as the dedicated liaison between our Tech & Data team and Revenue Cycle Management. This role reports to the Director of Technology & Data. This is a highly cross-functional role that manages RCM reporting, system integrations, and automation—translating the needs of billing, coding, collections, and denial-management leaders into scalable technical solutions, and translating technical capability back into financial impact. This person must be comfortable working with RCM, Finance, analytics, and engineering partners, and have hands-on experience with most of the following: Electronic Medical Records (EMRs), SQL, Google Cloud Platform, Tableau, CRMs, and data warehouses. You’ll be the go-to person for turning RCM problems into the right technical solution—and for making sure the right RCM data lands in the right systems, cleanly, accurately, and on time. Key Responsibilities 📊 Analytics & Reporting Strategy Define the analytics and reporting roadmap for the revenue cycle—deciding what to measure and how to measure it across denials, collections, AR aging, authorizations, and net collection rate Guide and optimize the dashboard-building process rather than building everything yourself: scope requirements, set standards, review the analyst’s work, and drive iteration Translate revenue cycle data into trends, impactors, and recommendations that leadership can act on Direct ad hoc analysis on large, complex datasets and pressure-test the conclusions Present findings to leadership, highlighting risks, opportunities, and strategic recommendations Tech Enablement ⚙️ Identify revenue cycle problems that are best solved with technology, and scope tech-focused solutions to address them Lead RCM automation initiatives in HubSpot and adjacent platforms—e.g., referral and PCP workflows, lifecycle automation, and patient/provider communication—partnering with the marketing and engineering teams who own those systems Design workflows that automate manual, error-prone steps in billing, coding, collections, and authorizations Evaluate and pilot new tools and capabilities, building the business case for what to adopt, build, or retire Translate RCM pain points into clear technical requirements and shepherd solutions from concept through rollout and adoption Leverage AI tools (e.g., Claude, Gemini) to accelerate RCM workflows: drafting denial appeals, summarizing payor policies, building documentation, and prototyping automations within HIPAA-compliant, human-in-the-loop guardrails Vendor Management 🤝 Serve as the technical liaison to RCM vendors across insurance verification, credentialing, patient collections, and payor contract negotiation Own the data and integration relationship with each vendor—defining file formats, data exchange, and how vendor data flows into our reporting and systems Set technical requirements and SLAs, evaluate vendor performance against them, and hold vendors accountable Troubleshoot data and integration issues between vendor platforms and our internal systems, and drive them to resolution Support vendor selection and onboarding by assessing technical fit, data security, and HIPAA compliance Liaison, Leadership & Process 🌐 Act as the primary bridge between the Tech & Data team and RCM, prioritizing and translating business needs into a clear technical roadmap Provide direction, mentorship, and technical oversight to the RCM Analyst, who works closely with and under this role Drive process-improvement and automation initiatives that streamline billing, coding, and collections workflows Maintain RCM data quality, governance, naming conventions, and field mapping across systems Take a proactive, consulting-style approach—surfacing opportunities and proposing solutions rather than waiting for requests What You Bring 3-5 years in healthcare analytics, healthcare technology, RCM analytics, or a similar technical role Technical fluency in (enough to guide, review, and optimize—not necessarily build day to day): One or more EMRs (e.g., athenahealth, Epic, eClinicalWorks, NextGen) and how clinical/billing data originates within them SQL and a working knowledge of Python for reasoning about large, complex datasets Google BigQuery (or a comparable cloud data warehouse) Tableau (or similar BI tools) HubSpot or similar automation platforms for workflow-based solutions Healthcare experience is a must—meaningful time spent in a revenue cycle, or healthcare analytics environment Deep understanding of revenue cycle processes: billing, coding, collections, authorizations, and denial management A solutions mindset—able to look at an RCM problem and identify the best technical approach, then guide it to delivery Experience managing or acting as the technical liaison to third-party vendors (e.g., insurance verification, credentialing, collections, payor contracting) Experience integrating and troubleshooting data flow between EMRs, billing systems, vendors, and data warehouses Experience with ETL processes in relation to healthcare and financial data Working understanding of data governance, naming conventions, and field mapping across platforms Able to direct QA, debug, and validate discrepancies between source-of-truth platform