Account Manager

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.  We’re growing quickly, and we’re looking for a driven and results-oriented  Account Manager to join our team and focus on expanding revenue within our existing customer base. As an Account Manager, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships. What you’ll do: Build and close a pipeline of expansion opportunities across existing SMB & MM customers Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities Prospect into the existing customer base through outbound outreach and internal referrals Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.) Accurately forecast monthly and quarterly expansion bookings Own account and territory planning in partnership with your CSM pod Drive pipeline creation, conversion, and deal progression across expansion opportunities Collaborate cross-functionally to ensure alignment across sales and customer success How success will be measured in this role: Expansion bookings and revenue attainment Pipeline creation and health across assigned accounts Conversion rates across expansion opportunities Forecast accuracy (<5% variance) Contribution to overall customer lifetime value If the details below describe you, you could be a great fit for this role: 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies Proven experience owning a revenue target and closing deals Experience managing pipeline and forecasting revenue Strong prospecting and outbound sales skills Experience selling into existing customer accounts preferred Experience selling PR, media intelligence, or related solutions required for Enterprise roles Background in SaaS, MarTech, or related industries Strong communication and relationship-building skills Ability to operate in a fast-paced, distributed environment Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery Interview Overview Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. Intro call with a member of our Talent Team A video interview with the Hiring Manager Live working session Panel interviews with executive team members Travel & Team Engagement Expectations This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. Salary In the US, the on-target earnings for this role are typically $125,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Why Muck Rack? Remote Work, Forever   Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation   Competitive geo-neutral pay in the U.S. Annual reviews to ensure equity and market alignment Standardized bonus or commission structure 401(k) with employer contributions Equity opportunities Health & Wellness Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 100% premium coverage for individuals on high-deductible plans 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits   4+ weeks of PTO, plus paid sick and mental health days 13 paid