Press Release Operations Specialist

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.  We're looking for a detail-oriented and customer-focused Press Release Operations Specialist . As a Press Release Operations Specialist, you'll play a critical role in helping customers successfully distribute press releases and manage newsroom content through Muck Rack's platform. You'll work directly with customers to troubleshoot issues, ensure timely and accurate distribution, and provide operational support during high-visibility communications moments. This is an excellent opportunity for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering exceptional customer experiences. Working Hours: 12:00 PM – 9:00 PM ET (hours may vary during onboarding and training) What you’ll do: Support customers through the press release distribution process from submission to delivery Troubleshoot formatting, scheduling, publishing, and distribution issues Assist customers with newsroom management and publishing functionality Monitor release status and provide updates or confirmations as needed Escalate technical issues to Product and Engineering teams when appropriate Communicate clearly and professionally during urgent or time-sensitive situations Maintain and improve internal documentation, workflows, and operational processes Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues How success will be measured in this role: Consistently delivering accurate and timely support for press release distributions Maintaining high levels of customer satisfaction and responsiveness Successfully resolving operational and customer issues with minimal escalation Demonstrating strong attention to detail across distribution workflows Contributing to process improvements and documentation updates Building expertise in Muck Rack's press release and newsroom products If the details below describe you, you could be a great fit for this role: Strong written and verbal communication skills Exceptional attention to detail and organizational abilities Ability to manage multiple priorities and deadlines simultaneously Comfortable working in a fast-paced, customer-facing environment Quick learner who enjoys mastering new tools, platforms, and workflows Calm, professional, and solutions-oriented under pressure Experience in customer support, operations, or customer-facing roles is preferred Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus AP Style familiarity is a plus Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery Interview Overview Below you'll find an outline of the interview plan for our Solutions Support Specialist role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. 30 min interview with a member of our Talent Team A 1 hour zoom interview with the hiring manager  Take-home assignment (2 hours max)  Peer panel with several team members 30-minute Bar Raiser Travel & Team Engagement Expectations This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. Salary In the US, the starting salary for this role is $27/hour. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Why Muck Rack? Remote Work, Forever   Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation   Competitive geo-neutral pay in the U.S. Annual reviews to ensure equity and market alignment Standardized bonus or commission structure 401(k) with employer contributions Equity opportunities Health & Wellness Comprehensiv