Solution Engineer, Strategic GSI Partnerships

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Strategic Solution Engineer, GSI Partnerships   Focus:  Capgemini, Accenture and Deloitte partnerships across UKI and Europe   Role purpose:  Partner-facing solution engineering, solution adoption and support for in-flight strategic opportunities   We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, with an initial focus on Capgemini, Accenture and Deloitte.   This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales, presales and delivery teams, supporting active opportunities, shaping compelling customer solution narratives and ensuring partners can confidently position, demonstrate and deploy NiCE solutions.   The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, product teams and GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technical validation and partner enablement.   This is a fit for someone with strong technical depth, excellent stakeholder management skills and a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations through to detailed technical and delivery discussions.   How will you make an impact?   Drive solution adoption of the NiCE portfolio within Capgemini,  Accenture  and Deloitte across UKI and Europe.   Support in-flight GSI opportunities by  assisting  with  functional and technical discovery, solution design input, demonstrations, validation  sessions  and POC planning.   Partner closely with GSI sales, presales, architects and delivery teams to help them understand,  position  and apply NiCE solutions in customer transformation  programmes .   Build repeatable solution plays, demo  storyboards  and technical narratives that GSIs can use to drive customer engagement and pipeline progression.   Translate customer business challenges into clear NiCE solution architectures, value  messages  and adoption pathways.   Influence and educate partner and customer stakeholders on how NiCE solutions address contact  centre , CX, AI, automation, workforce  engagement  and digital transformation  needs .   Support   the technical aspects of partner-led opportunities, ensuring NiCE is positioned effectively and consistently throughout the sales cycle.   Assist  with the definition,  scoping  and execution of successful proof of concepts and technical validations, where  appropriate .   Support functional and technical responses to RFIs,  RFPs  and partner-led bid submissions.   Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption,  differentiation  and repeatability.   Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership.   Help  identify  technical blockers, enablement  gaps  and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them.   Have  you got what it takes?   Strong experience in solution engineering, presales, technical  consulting  or enterprise software sales engineering.   Experience working with, selling  through  or enabling global system integrators, ideally including Capgemini, Accenture,  Deloitte  or similar consulting partners.   Exceptional presentation,  storytelling  and demonstration capabilities, with the ability to tailor messaging for partner, executive,  business  and technical audiences.   Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions.   Ability to communicate confidently from C-level executives through to architects,  programme  leads, contact  centre  operations teams and frontline users.   Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets.   Strong technical aptitude with the ability to understand customer requirements,  identify   risks  and shape practical solution options.   Self-motivated, highly  organised  and comfortable balancing multiple strategic opportunities and partner priorities at the same time.   Commercially aware, outcome- led  and able to connect technical capability to business value and customer transformation goals.   Collaborative working style with the ability to influence without direct authority across matrixed internal and partner  organisations .   Additional  valuable skills   Contact  centre ,  CCaaS , CX, workforce engagement, CRM,  analytics  or business intelligence experience.   Understanding of  conversational AI, generative AI, agentic AI, NLU/ NLP  and related software technologies, including UI/UX considerations.   Experience presenting AI, automation and digital CX technologies to business and technical audiences.   Knowledge of cloud technologies and  hyperscaler  ecosystems, including AWS, Microsoft  Azure  and Google Cloud.   Experience supporting partner-led bids, managed service propositions, transformation  programmes  or co-sell motions.   Awareness of enterprise architecture, integrations, APIs, data flows,  security  and compliance considerations in large customer environments.   Vertical market experience across banking, insurance, telecommunications, healthcare, travel, public