IT Systems Administrator

ABOUT OLIPOP At OLIPOP, we’re on a mission to positively impact consumer health at scale. And we’re doing it through something simple: soda. But not just any soda, a new kind of soda: one that’s delicious, refreshing, and actually good for you. This mission is deeply personal for our CEO, Co-Founder, and Formulator, Ben Goodwin. Like many of us, Ben grew up consuming the Standard American Diet: lots of soda and processed foods that prioritized convenience over nutrition. But at 14, he took his health into his own hands. After making significant changes to his nutrition and exercise, he lost 50 pounds and saw a transformation in his energy, mood, and emotional clarity. Those changes sparked a deep curiosity about the connection between nutrition and health. Ben became a relentless student of the gut microbiome and the ways it supports overall wellness. The more he discovered, the more passionate he became about finding credible, science-backed ways to make consumer health accessible to everyone. The mission was clear. The vehicle? Less so. After exploring the possibilities, Ben landed on an unexpected yet familiar choice: soda. It was something he loved as a kid, and he knew millions shared that same nostalgia. But this wouldn’t be just any soda. With most Americans falling short on daily fiber, Ben set out to create a version with more fiber and less sugar, one that was perfectly balanced. The result? A deliciously refreshing soda with 6 to 9 grams of fiber and 2 to 5 grams of sugar, delivering science-backed benefits without sacrificing the classic taste people crave. In 2018, the first OLIPOP cans hit the shelves, bringing Ben’s vision to life with a functional soda that anyone could enjoy. And by reimagining soda, we’re also reshaping culture. That means creating products that support health for all and building a business grounded in humanistic values: empathy, integrity, and a belief in better for everyone. From the ingredients we source to the culture we foster, we’re committed to proving that business (and beverage!) can be a force for good, and that soda has the power to bring people together. So join us, and let’s write a new American soda story together. One we can all feel good about. One OLIPOP at a time. About the Role   We’re hiring a proactive IT Systems Administrator to manage and improve our cloud-based SaaS environment. This role focuses on systems ownership, identity and access management, and security operations—ensuring employees have reliable, secure, and efficient access to the tools they need.   You’ll independently manage core platforms (e.g., Microsoft 365, identity systems), resolve complex issues, and drive automation and process improvements to scale IT operations.   Key Responsibilities   Security Tools - Administration, Enhancement & Proactive Monitoring   Serve as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast   Continuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security posture   Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business   Lead or assist in security incident response, triage, and post-incident review   Maintain up-to-date configurations, policies, and documentation across all security platforms   Microsoft 365 Administration   Manage and administer M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive   Handle user lifecycle management - provisioning, de-provisioning, licensing, and access controls   Monitor tenant health, enforce security policies, and manage compliance and DLP configurations   Support Power BI administration including workspace management, user access, and data connectivity   Email Security    Administer and optimize Mimecast for email security, continuity, and archiving   Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention   Monitor email traffic and investigate quarantine events, false positives, and delivery issues   Vendor & Third-Party Management   Serve as a key point of contact for third-party IT vendors and managed service partners   Hold vendors accountable to project timelines, deliverables, and service-level expectations   Coordinate vendor onboarding, access management, and offboarding in alignment with security policies   Escalate and track issues through to resolution, ensuring vendors meet organizational standards   Helpdesk & Ticketing    Oversee IT helpdesk queue - triage, prioritize, assign, and resolve tickets   Apply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user access   Identify recurring issues and drive root-cause fixes to reduce ticket volume over time   Training & User Enablement   Assist in developing and delivering IT and security awareness training for end users   Create clear, user-friendly documentation, how-to guides, and knowledge base articles   Champion best practices around security hygiene, tool adoption, and productivity   AI Tools & Innovation   Actively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomes   Identify opportunities to apply AI and automation to streamline IT operations and reduce manual effort   Stay current on emerging AI capabilities relevant to IT security and operations   Must Have:    5+ years of experience in an IT systems, security, or cloud operations role   Hands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)   Strong troubleshooting skills - you diagnose methodically, escalate when appropriate, and follow through to resolution   Experience managing an IT ticketing system (Freshservice)   Comfortable holding ve