CRM Strategist

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.   As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.   Role: CRM Strategist Location:  Chicago, IL (Remote) About the role:   The CRM Strategist supports the strategic planning and tactical execution of our  clients'   CRM and email marketing programs. You translate strategy into detailed campaign plans, manage campaign execution in partnership with the Campaign Management team (Mexi co  City), and  co ntribute analytical thinking to drive  co ntinuous performance improvement.   Based in Chicago, IL  you'll work closely with the CRM Strategy Lead   and a team of Campaign Managers to deliver personalized, high-performing email journeys for an audience of adult learners and healthcare professionals. Pencil connects directly to live ad accounts — pulling creative performance data back into the production workflow in real time, so every asset is scored, tracked, and fed back into the next brief. You'll use this intelligence to drive continuous optimization. Technical precision, platform fluency, and a test-and-learn mindset are essential.   We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.   What you will be doing:   Support the CRM Strategy Lead in the planning and execution of email and CRM programs across  five institutions.  — including lead nurture, enrollment, and retention journeys   Develop detailed campaign briefs, audience segmentation logic, and personalization specifications for Campaign Managers and Email Developers   Monitor campaign performance — open rates, click-through rates, conversion, and enrolment attribution — and develop actionable recommendations for optimization   Manage A/B test design and analysis across subject lines, content, CTAs, and send times; document learnings and integrate them into future campaign planning   Maintain platform hygiene and data quality within CRM and email systems; coordinate data issue resolutions with the Data Analyst/Engineer   Partner with the Email Development team to ensure technical accuracy, rendering quality, and accessibility compliance across all email assets   Track and manage the campaign production calendar, coordinating with Campaign Managers, Copywriters, and Art Directors to ensure assets are delivered on time   Contribute to QBR reporting by compiling performance data, trend analysis, and strategic recommendations   Stay current with CRM best practice and emerging email marketing technology; identify opportunities to integrate AI-driven personalization and content optimization   What you need to be great in this role:   Experience in CRM, email marketing, or lifecycle marketing — managing campaigns in a multi-brand or multi-program environment   Platform proficiency in enterprise email marketing systems (Salesforce Marketing Cloud, HubSpot, Marketo, Eloqua, or equivalent)   Strong analytical skills: comfortable with campaign performance data, A/B testing methodology, and reporting   Experience working with segmentation logic, audience lists, and personalization variables   Detail-oriented and technically precise: you understand HTML email specifications, deliverability requirements, and QA standards   Familiarity with higher education enrollment marketing or healthcare marketing is a meaningful differentiator   Collaborative working style; comfortable coordinating across multiple teams and locations   Proficiency with AI tools relevant to email marketing — including AI-assisted subject line generation, content personalization, and send-time optimization   Experience evaluating and applying AI-driven campaign insights with human editorial judgment   Systematic, test-and-learn approach to campaign planning and optimization   At the time of this posting, the base salary for this position may range from  $85,000.00  to  $95,000.00 USD .   Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one   componen t  of OLIVER’s total compensation package.   Req ID: 17876 # LI- midsenior    Our values shape everything we do:   Be  Ambitious  to succeed     Be  Imaginative  to push the boundaries of what’s possible     Be  Inspirational  to do groundbreaking work     Be  always learning and listening to understand     Be  Results-focused  to exceed expectations     Be actively pro-inclusive and anti-racist across our community, clients and creations   OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.      OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.