Principal Infrastructure Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.  About the Role:   Our Infrastructure Services team is responsible for ensuring that the infrastructure backing all production services is highly available, scalable, and operating optimally. The Principal Infrastructure Engineer is a senior technical leader who operates across both network and systems engineering, driving architecture, reliability, and automation. This role requires someone who can lead at a strategic level, collaborate across teams, and dive deep technically to solve complex problems in production environments.  What You’ll Do:   Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability   Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments   Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability   Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems   Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience   Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments   Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations   Reduce manual processes and improve consistency across deployments and operational workflows   Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements   Act as a technical bridge to drive successful delivery of cross-functional initiatives  Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability   Drive continuous improvement across infrastructure design, operations, and documentation  Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency  Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.  Experience We’re Looking For:   12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware), along with a Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered)  Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stability   Strong hands-on expertise in Linux administration and performance optimization across complex environments   Solid understanding of core networking protocols and platforms, including BGP, OSPF, TCP/IP, Juniper Junos, and Arista EOS, is essential  Demonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layers   Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar is required   Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency   Familiarity with network and systems automation frameworks and modern infrastructure practices   Ability to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environments   Strong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical concepts   Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred   Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable   Exposure to monitoring, observability, and capacity planning tools and practices is a plus   Background in high availability, disaster recovery, and failover design is considered an advantage #LI-CC1 What We Offer:   Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .   Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)  Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) FSA Healthcare & Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assist