Service Reliability Engineer

Who We Are OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net . OpenEye is seeking a Service Reliability Engineer to join our growing team.  If you thrive in an innovative, collaborative, and casual atmosphere, apply today! Job Summary As a Service Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the DevOps team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance. As SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service-level indicators. You’ll participate in incident response and root cause analysis, while collaborating with development and DevOps teams to enhance observability and tooling. Alongside shared responsibility for CI/CD health and service-level objectives, you’ll work closely with QA, engineering, and product teams to champion quality throughout the entire software lifecycle. Your contributions will span both strategic and tactical domains, blending hands-on technical execution with a strong, customer-focused mindset. Role and Responsibilities  Engineer and implement solutions that increase system integrity, scalability, security, and reliability. Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience. Implement, operate, and continuously improve monitoring, alerting, and observability systems. Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence. Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives. Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability. Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions. Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle. Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance. Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting. Participate in capacity planning and performance tuning. The Tech Stack AWS, Coralogix, Typescript, MySQL, CrateDB, Git, Java, JavaScript Qualifications 1-5 years related experience and/or training Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools Experience in a scripting language and/or C# and/or Java and/or C++ development language Solid understanding of development practices and TCP/IP network protocols Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana) Familiarity with Agile methodologies and project management tools (e.g. Jira) Ability to quickly learn new technologies and practices Excellent critical thinking and problem-solving skills Strong quality ethic and test-first attitude Great communication and teamwork skills Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. The Perks!   The pay range for this opportunity is $80,000 - $110,000 annually. In addition, this position is eligible for an annual discretionary bonus.  Employees are eligible to purchase company stock at a discounted rate Collaborative, fun, creative culture where idea sharing is encouraged Casual dress (Jeans are welcome!) Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. Up to $5,000 annual company match for 401k Company paid short-term/long-term disability, AD&D and life insurance Paid maternity and paternity leave 15 Days of Paid Vacation accrued per year (increases after year 3) 7 Paid Sick/Wellness days per year 9 Paid Holidays per year This position is eligible for a flexible hybrid work schedule Educational Assistance Program covering non-degree support, undergraduate and graduate degrees Employee Equipment Program – Free Alarm.com system for your home! About OpenEye: OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. For over 20 years, we've been committed to creating easytouse, comprehensive video management systems backed by our signature Heroic Customer Service® and support. Our onpremise and cloud products protect schools, hospitals, banks, retail stores, and other facilities worldwide, delivered through our trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com . Learn more at www.openeye.net . OpenEye is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categori