Senior Go To Market Systems Engineer - Remote - US & Canada

What is PerfectServe?  PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-69b2893b-236c-8325-9c0b-abee4ee5a645-44" data-testid="conversation-turn-48" data-scroll-anchor="true" data-turn="assistant"> Senior G o  T o   M arket  Systems Engineer   Location:  Remote (United States or Canada)  Reports To:  VP, Commercial Operations  Executive Sponsorship:  Chief Revenue Officer  Type:  Individual Contributor, full-time   About  PerfectServe  and Why This Role Exists Now   PerfectServe  is a healthcare communication and clinical workflow company serving thousands of practices, hospitals, and health systems across the US. We help care teams communicate faster and route the right information to the right person at the right time.   This role exists because our go-to-market motion has the same problem every fast-growing B2B team has:  Business Development Leads  spending hours on prospect research,  New Logo Sales Leaders  prepping for calls from scratch, pipeline patterns that take a quarter to surface  in  a dashboard. We want to fix that with AI. The Senior G o  T o   M arket (GTM)  Systems Engineer will build the agents and automated workflows that compress that work so our sales and marketing teams can spend their time on judgment, not repetition.   This is a hands-on engineering role embedded in Commercial Operations. You will report to the VP of Commercial Operations and have direct visibility with the CRO. Healthcare  go  to market  is a regulated environment, and your work will need to respect HIPAA constraints when workflows touch customer or patient data.   What You Will Build   You will design and ship AI agents and automated workflows that move our revenue motion. Concretely:   Lead enrichment agents  built on Clay,  Claygents , ZoomInfo, and Snowflake that turn raw inbound and outbound lists into ranked, contextual leads our  new logo sales leaders   want  to call.   Outbound personalization agents  that write the first draft of cold outreach using the  prospect’s  role, recent context, and our positioning, so  new logo sales leaders  spend their time on judgment, not blank pages.   AI-assisted  New Logo   Sales Leader  research workflows  that produce meeting prep, account briefs, and call summaries in minutes instead of hours.   Pipeline pattern detection agents  that read our deal data in Snowflake and surface stalled deals, churn risk, and acceleration opportunities to AEs and managers in real time.   Agentic deal review and forecast support  that helps managers spot what is real, what is slipping, and what to coach on before each forecast call.   Salesforce and Pardot integrations  that wire  all of  the above into the systems the team already lives in, with clean data  flows  back to Snowflake and BI.   The point is not to add another tool. The point is to use AI agents to compress the work that today eats  sales leaders  and manager time, and to make the rest of the GTM motion faster, more consistent, and more measurable.   What Success Looks Like   We measure this role by what changes in the GTM motion, not by the number of workflows shipped.   By month 3.  You have shipped at least one agent in production, on a real workflow, with measurable adoption by  new  logo sales leads . You have a clear point of view on the highest-leverage next three workflows and a shipping plan for them.   By month 6.  Manual research and prep time across  sales and marketing  workflows is meaningfully reduced (target 40 to 60 percent). Outbound and inbound engagement quality is measurably higher. You own a roadmap of agentic workflows in production, and adoption is healthy.   By month 12.  AI agent adoption is part of how the team  operates , not a side experiment. Pipeline velocity, lead quality, and conversion show measurable contribution from the workflows you have shipped.  New  sales  leaders