Care Coordinator, PSP HUB

Location:  This position may be performed remotely but requires flexibility and a willingness to travel as needed.   Position Summary   As  Care  Coordinator,  you are a single point of coordination for patients, caregivers & families, and healthcare providers when a Praxis therapy is prescribed, ensuring each has the clarity, support, and follow-through needed to  initiate  and maintain therapy.   You   are  responsible for  overseeing the management of patient cases and ensuring  timely  completion of  related  tasks  throughout the full patient journey.   As the front line of the Praxis Patient Support Program, this role owns the experience from onboarding through adherence, individualizing support to meet each patient and caregiver’s needs .   With a  f ocus  on expediting time to therapy, the Care Coordinator proactively  identifies  and resolves access and adherence barriers through close monitoring of the  patient  journey.  Y ou are an e xperienced patient case management professional managing a complex caseload of patients with rare and refractory CNS conditions .   Primary Responsibilities   Operate with autonomy on day-to-day case decisions on caseload, with leadership review reserved for critical inflection points (denied appeals requiring escalation, adverse events, compliance issues, patient experience risk)   Able to independently manage difficult caregiver conversations, and non-routine access situations; share case learnings to strengthen team capability.   Own the end-to-end journey from enrollment through adherence, ensuring a seamless and high-touch experience for caregivers and providers    Serve as the primary point of contact for caregivers, patients, and healthcare providers delivering clear, timely, and empathetic communication    Communicate benefit investigation results and provide education on financial assistance programs   Coordinate benefits investigation, prior authorizations, and financial assistance in partnership with internal and external stakeholders    Build and maintain working relationships with senior internal and external partners (specialty pharmacy account leads, FRMs, Clinical Educators, provider office managers); adapt communication style to different stakeholder audiences.   Partner closely with dispensing specialty pharmacies to coordinate therapy initiation, shipment, and ongoing adherence support    Identify and resolve barriers to therapy access and adherence with urgency and persistence    Proactively monitor engagement and adherence signals, intervening early when risk emerges    Document all interactions accurately within Salesforce and other PSP systems, ensuring compliance and data integrity    Identify patterns across cases (recurring payer obstacles, specialty pharmacy bottlenecks, caregiver experience gaps) and advance recommendations to Patient Services leadership for SOP, training, or system enhancements   Reporting adverse drug events when communicated by patient/caregivers in accordance with pharmaceutical requirements   What you bring:   Bachelor’s degree and minimum 5 years of case management experience within or supporting pharmaceutical patient support programs    Complete working knowledge of pharmacy benefit structures, prior authorization workflows, appeals processes, specialty pharmacy operations, and patient assistance program design.   Experience working with caregivers and families navigating treatment on behalf of patients    Hands-on experience collaborating with field-based teams (e.g., clinical educators, reimbursement managers) and specialty pharmacies    Proficiency with Salesforce and patient support program platforms (case management, benefits verification, adherence tracking tools)    Experience utilizing business rules for free goods programs and Patient Assistance Program (PAP) eligibility   Nurse, Medical Assistant, Social Worker or senior reimbursement specialist experience preferred   Experience supporting CNS therapies is strongly preferred    How you operate:   Ownership:  You stay accountable across the full journey—you don’t drop threads between stakeholders    Clarity:  You translate complex processes into clear guidance and information that helps set expectations with caregivers    Urgency:  You move quickly because delays impact therapy start and continuation    Follow-through:  You close loops with field teams and pharmacies without being prompted    Empathy + Rigor:  You support caregivers with empathy while staying focused on outcomes    Collaboration:  You align multiple stakeholders without losing momentum    The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement.  You'll need comfort with screen work, basic hand coordination, and focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.   Compensation & Benefits At Praxis, we believe that taking care of our people (and their people) is important, so we provide a world class benefits package to help you thrive.  This includes 99% of the premium paid for medical, dental and vision plans.  We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the future?  We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP.  We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns.  Not to mention, you'll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring.  We aim high, collaborate hard, and produce results.  Let’s achieve the impossible together!  Annualized Base Salary $86,000 — $106,000 US