Project Lead, Customer Experience

Are you an expert in orchestrating high-impact software implementations from kickoff to go-live? Do you enjoy translating complex enterprise requirements into seamless delivery plans that align teams and customers toward shared outcomes? Are you eager to help investment managers transform their operations with innovative cloud technology while delivering exceptional implementation experiences? If so, we invite you to be a part of our innovative team. As a Project Lead within Customer Experience at Ridgeline, you will lead enterprise cloud software implementations that are transforming the investment management industry. You will serve as the primary driver of successful project delivery, partnering with both internal teams and customer stakeholders to define scope, manage resources, and achieve critical milestones. This role requires exceptional organizational strength, consultative leadership, and a track record of managing multiple concurrent enterprise projects. You will work in a fast-paced environment committed to operational excellence and continuous improvement while leveraging modern technologies—including AI-powered tools such as ChatGPT—to enhance project execution, documentation, and stakeholder communication. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you. You must be work authorized in the United States without the need for employer sponsorship. Domestic travel expected 25–50%. The impact you will have: Lead enterprise software implementations from kickoff through go-live for Ridgeline’s cloud platform Define project scope, schedules, deliverables, and success criteria in partnership with customer and internal stakeholders Coordinate cross-functional teams and assign responsibilities to maintain alignment and accountability across project workstreams Communicate clearly with stakeholders at all levels to manage expectations, provide status updates, and escalate risks appropriately Manage project budgets and track financial performance to ensure transparency and alignment with forecasts Monitor quality standards across all phases of the project lifecycle to ensure successful delivery outcomes Identify and mitigate delivery risks proactively to keep implementations on track and within scope Facilitate retrospectives and analyze project outcomes to drive continuous improvement across delivery practices Contribute directly to critical project activities when needed to ensure project milestones and timelines are achieved Foster collaborative relationships with internal teams and customer stakeholders to strengthen implementation success Support the evolution of Ridgeline’s delivery frameworks and operational processes through feedback and lessons learned Leverage AI-powered tools such as ChatGPT and other emerging technologies to improve project documentation, communication, and execution efficiency What we look for: Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field 7+ years of experience leading investment management software implementations in a customer-facing role Strong understanding of investment management workflows across front and back office including portfolio accounting, performance, trading, and compliance Proven experience managing enterprise software projects involving multiple stakeholders and technical workstreams Highly organized with strong time management and prioritization skills Ability to operate independently while maintaining strong collaboration with internal and external stakeholders Demonstrated ability to build trusted relationships with customer teams including executive stakeholders Strong written and verbal communication skills Demonstrated curiosity and ability to learn new technologies and tools quickly Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain An aptitude for problem solving Ability to communicate effectively Serious interest in having fun at work Bonus: Familiarity with Agile methodologies and SaaS development lifecycles Experience with collaboration tools such as Slack, JIRA, Confluence, or Mavenlink Basic understanding of APIs, AWS, and serverless technologies Project management certifications such as PMP, CAPM, or PRINCE2 Experience working with Google Workspace or Microsoft Office tools About Ridgeline Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement . Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits  The typical starting salary range for new hires in th