Senior Staff Technical Product Manager, Diagnostic & Telematics

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As  Senior   Staff  Technical Product Manager , you will lead the  execution  of Scout’s  digital  diagnostic  and  f ault  r esolution  ecosystem, enabling seamless  Rivian  Volkswagen  joint venture   (RVT)  as well as VW Group  tool integrations, intuitive technician interfaces, and intelligent  v ehicle  h ealth monitoring and analytics . This strategic and technical role bridges engineering, product management, and  Aftersales business  to deliver scalable solutions that improve diagnostic accuracy, technician efficiency, and service throughput.   Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Define and Lead Strategy   Define, evolve, and drive the long-term product and ecosystem strategy for Scout’s diagnostics and Vehicle Health platforms across Aftersales, Vehicle Engineering, RVT, and VW Group partners.   Identify and define new problem spaces and strategic opportunities beyond the immediate roadmap, influencing broader Digital Product Aftersales direction.   Diagnostics-Centric Problem Solving   Frame and solve highly ambiguous, cross-domain problems related to diagnostics, guided-fault resolution, and vehicle health.   Evaluate technical, operational, and business tradeoffs, including intangible factors, to define optimal solutions.   Lead Product Development   Guide product development across multiple related initiatives and teams, ensuring alignment to strategic objectives   Establish product frameworks, standards, and best practices adopted across diagnostic and service platforms   Collaborate closely with cross-functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front-end tool interfaces.   Develop an intelligent fault-guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over-the-air updates.   Ensure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integration.   Stakeholder Relationships   Influence and align senior leadership and diverse cross-functional stakeholders on strategy, priorities, and tradeoffs.   Drive decision-making across competing stakeholder groups with differing constraints and objectives.   Operationalize Products   Lead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the network.   Support deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughput.   Define scalable operating models for diagnostic platforms across Scout’s service ecosystem.   Ensure adoption and integration of capabilities across multiple functions and partner systems.   Drive Technical Excellence   Drive architectural decisions across systems, APIs, and data integrations, balancing long-term scalability and short-term delivery needs.    Influence cross-platform technical decisions impacting multiple product domains.   Collaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutions.    Measure Success   Define KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performance.    Incorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiency.   Use data and user feedback to drive product improvements that enhance diagnostic operations and service outcomes.   Location & Travel Expectations : This role will be based out of the Scout Motors location in Charlotte, North Carolina / Fremont, California, United States   This role requires 4-5 days per week in the office, with regular in-person meetings and events.  Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring  We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a