Operations Development Engineer (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. OPERATIONS DEVELOPMENT ENGINEER (STARLINK) Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to millions of users worldwide. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers to help develop the systems that enable providing service in new markets and even greater system performance and growth potential. As an Operations Development Engineer, you will be responsible for engineering the operational systems and processes used to support the Starlink network as it scales to millions of users around the globe. Join the team operating the network that is revolutionizing global connectivity and internet access. A successful Operations Development Engineer will create the tools, technology and processes to maintain, operate and evolve the most advanced network in the solar system. You will utilize operational data to identify and prioritize various improvements that improve our operational efficiency and maintain the overall health of operations. You will work with subsystem responsible engineers, software engineers, and network engineers to develop alerts, mitigations, and terrestrial assets and drive improvements to core Starlink systems. Through continuous improvement, you will drive process and automation upgrades to the point of minimal manual intervention. You will be responsible for the complete lifecycle of the projects you own, including development, testing, deployment and support.   RESPONSIBILITIES:   Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access   Collect and analyze operations data to identify and implement efficiency improvements for operational processes and workflows and translate it into reporting, and recommendations for the development team   Collaborate with development teams to analyze the impact of proposed workflow or process changes on operations health and efficiency   Work with development engineering teams to drive design for operations, identifying and addressing potential operational scaling issues early in development lifecycles and incorporating debugging tools and strategies to ensure effective handover to operations   Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes   Work with the diverse teams across the Starlink program to develop monitoring, detection and response processes that drive quick resolution to emergent network events   Define and develop projects, milestones, and maintain roadmaps, practicing flexible prioritization and scope management to deliver on program directives   Take extreme ownership of deliverables and make risk-conscious decisions under pressure   Own data integrity, tool & dashboard maintenance, and reporting quality for the Network Operations Engineering Team   Define and develop department-level metrics and associated dashboards that quantify the health of our operations   BASIC QUALIFICATIONS:   Bachelor’s degree in a STEM discipline; OR 2+ years of professional experience in software development or data analysis in lieu of a degree Experience utilizing SQL or other query language for data analysis   Experience with Python  PREFERRED SKILLS AND EXPERIENCE:   2+ years of experience developing software, analysis, processes, or projects in a rapidly changing, highly demanding environment with ability to run these projects independently   Strong design and problem-solving skills, with a focus on operations at scale   Proficiency with statistics, data analysis, data visualization and cost benefit analysis   Understanding of data engineering regarding the design and implementation of systems used for collecting, storing and analyzing large volumes of data   Experience with operational open-source technologies such as Prometheus, Grafana, PostgreSQL, Spark SQL, PowerBI, Jupyter, Datahub and AirFlow   Ability to work cross-functionally with operations, engineering and supply chain teams   Experience creating detailed documentation and procedures from scratch   Experience in optimizing and automating operational processes and workflows   Familiarity with technology and operational concepts of internet service providers, mobile network operators, or content delivery networks   Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments   ADDITIONAL REQUIREMENTS   Must be able to participate in on-call rotation to support critical operations as needed   COMPENSATION AND BENEFITS:      Pay range:     Level I: $100,000.00 - $120,000.00/per year     Level II: $115,000.00 - $135,000.00/per year     Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more pa