Senior Manager, Clinical Operations & Strategy

Our mission: e liminating  every barrier to  mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Reporting to the Director of Clinical Operations & Strategy, the Senior Manager, Clinical Operations & Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You’ll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability). This is a primarily remote role. Occasional travel may be required for company or team events.  What you’ll do:   Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin Drive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact Coach partners on operational rigor: how work gets measured, managed, and improved What success looks like in this role: Build the operating system: Establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively Deliver measurable margin impact: Own and ship a portfolio initiatives with finance-aligned baselines, targets, and tracking - driving durable workflow/tooling changes that stick (not one-time fixes) Scale reliability and leader leverage: Implement incident + problem management and “program health” mechanisms to reduce fire drills, shorten time-to-resolution, improve adoption, and increase leader span of control through better systems and reporting Make execution predictable: Turn ambiguous, cross-functional work into shipped outcomes with crisp problem definitions, tight stakeholder alignment, fast decision-making, and sustained performance improvements across Clinical Operations What you’ll bring: 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations Strong “operator” DNA: you can design the plan and make it real - process, tooling, adoption, measurement, and accountability Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly Systems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership models Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners Comfort with ambiguity, high standards, and fast-moving environments Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred. Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred. Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred. The target base salary range for this position is $121,000 - $140,000 , and is part of