Director of People Partnerships

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.  But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.  We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do We’re looking for a Director of People Partnerships who is energized by two things in equal measure: developing the people on their team and making the leaders around them measurably better. This is first and foremost a builder role. You'll be establishing how people partnerships work at Tekmetric — the frameworks, the operating rhythms, the standards — while simultaneously leading the team that delivers it. The org doesn't exist yet in its full form. You're the one who creates it. You’ll manage and develop a team of 2–3 People Partners embedded across our GTM, Customer, R&D and G&A divisions, while personally owning senior leader relationships and escalated employee matters. You set the standard for what great people partnership looks like at Tekmetric and build a team that delivers it consistently. This role sits at the intersection of people strategy and business execution. You’ll report to the VP of People & Culture and partner closely with the Director of People Operations, Sr. Director of Talent Acquisition, and Head of Employee Experience to build a People function that is a genuine competitive advantage as Tekmetric scales toward 200M ARR and beyond. You will focus on these areas: Own the Talent Architecture. Design and maintain a rigorous approach to org design, workforce planning, and succession planning across all divisions. That means knowing which roles are single points of failure, where leadership pipelines are thin, and how headcount decisions today shape organizational capability six months from now — and bringing that picture to leadership before they ask for it. Lead and develop the People Partnerships team. Manage, coach, and develop 2–3 People Partners, setting the standard for what great people partnership looks like at Tekmetric — then building a team that delivers it consistently across every division. Own the most complex work yourself. This is a player-coach role. You’ll personally own senior leader relationships, and escalated situations, not because your team can’t, but because that’s how you develop them and stay close to the business. Build the manager capability of the entire organization. You will help execute how we develop leaders at Tekmetric — calibrations, succession planning, performance rigor, and coaching frameworks — and ensure your team executes it with consistency and quality across every division. Diagnose what’s actually going on. Use engagement data, attrition signals, and pattern recognition to surface what’s driving team health issues and performance gaps across the org — then bring the VP of People and senior leaders a point of view, not just a summary. Be the steady hand when things get hard. Serve as the escalation point for complex, sensitive situations your People Partners bring to you. Navigate them with sound judgment and high integrity, and know when to bring in the VP of People. Pull the whole People team forward. Partner closely with the People Leadership Team to deliver integrated people solutions — from hiring strategy and onboarding to compensation decisions and leadership development. What You’ll Bring We’re looking for a track record of outcomes — not a specific title history or certification. This role is for the people leader who has done the real work: built and developed a team, owned complex org challenges, influenced senior leaders, and made