Senior Product Manager - Identity & Eligibility

About this role   As Senior Product Manager, Identity & Eligibility,  you'll  own the strategy and roadmap for the foundational systems that  determine  who gets access to what across members, dependents, clients, and clinical staff within the  Transcarent  platform.  This  role sits at the intersection of  our  complex product ecosystems and plays a critical  enabling role for   nearly every  experience we build.  You'll  partner closely with engineering, data, security, clinical operations, and client success to ensure that identity verification, eligibility determination, and  benefits  access are seamless,  accurate , and scalable. This  isn't  just platform work  -  getting eligibility right is what makes personalized, high-quality healthcare navigation possible for the members we serve.   What  you’ll  do   Own the end-to-end product roadmap for identity, authentication, and eligibility - from how members enroll and verify themselves to how benefits and access rules are managed across client configurations    Define and simplify the data models that represent member eligibility, benefits coverage, and account relationships across our internal platform   Partner with engineering and data teams to build reliable, real-time eligibility determination that powers our Member-facing care experiences    Balance the need for simplifying access patterns for users while maintaining critical security goals for the business   Build internal tooling that enables client success, ops, and clinical teams to self-serve on eligibility lookups, troubleshooting, and configuration    Define clear reliability, accuracy, and latency targets for eligibility systems and hold cross-functional partners accountable to them    Track key metrics across enrollment funnels, eligibility match rates, and access failures      Design forward-looking access, authentication, and consent patterns that balance strong security controls with low-friction, trustworthy Member experiences across web, mobile, and live care channels.   Define identity and access patterns for non-human agents including delegated access, least-privilege scopes, and full auditability of actions taken on Member data.   Partner with AI, security, and clinical teams to ensure AI-powered and automated experiences can safely interact with sensitive health data while honoring Member consent, regulatory requirements, and our internal risk standards.   What  we’re  looking for   5+ years of product management experience, with meaningful time spent on platform,  identity,  data, or infrastructure products    Deep familiarity with identity and access management concepts  including  SSO, OAuth, member matching,  eligibility  file management,   benefit file processing  and  how these concepts relate to one another   Strong data fluency  -   you're   comfortable  with  platform and identity concepts , can define and instrument metrics, and use data to prioritize and  validate  decisions    Experience working in healthcare  or  benefits  with  an understanding of the foundational concepts of exchanging and storing Member information   Excellent cross-functional collaborator who can translate technical complexity for clinical or client-facing stakeholders and vice versa    Naturally  curious individuals who enjoy discovering how things work and finding ways to improve upon them   Humble attitudes and a penchant for solving hard problems   Experience in startup environments is a plus!   As a remote position, the salary range for this role is: $145,000 — $155,000 USD Who we are     Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the  WayFinding ᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our  WayFinding  experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with  all of  their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit  transcarent.com , and follow us on  LinkedIn .   At Transcarent, our values guide everything we do: People First: We prioritize our Members, clients, and each other in every decision Care: Every decision starts with improving health and care for our Members Resilience: We push boundaries and take the uncharted path to change an industry Results: We take ownership, solve with speed, and deliver for our people and each other Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards   Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.    Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.    Our benefits and perks programs include, but are not limited to:    Competitive medical, dental, and vision coverage    Competitive 401(k) Plan with a generous company match    Flexible Time Off/Paid Time Off, 13 paid holidays    Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance   Mental Health and Wellness benefits    Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with