Revenue Operations Manager

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.   The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.   We are proud of:   The work we do and the innovation we drive   Our values of share, care a nd dare   A workplace culture that fosters creativity, diversity and autonomy   Our borderless, global framework, which enables seamless collaboration   The role    Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role.  For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. We are looking for a  Revenue Operations Manager (AI & Automation) to own and optimize how inbound and outbound leads are captured, routed, and converted into pipeline.   This role is critical to scaling our go-to-market engine. You will design and operate an AI-driven follow-up system that ensures every high-quality lead is engaged quickly, consistently, and effectively—without relying on a traditional BDR team.   You will act as the connector between AI-powered systems and human sellers, ensuring that automation enhances—not replaces—sales effectiveness. This is not a traditional operations role. You will be building the engine that converts demand into pipeline, using AI and automation to augment sales teams and unlock scalable growth.   Key Responsibilities   Lead Routing & Speed-to-Lead   Own end-to-end lead routing logic within the CRM   Ensure all inbound leads are assigned rapidly and systematically track human follow-up   Build and maintain routing rules (territory, round-robin, priority tiers)   AI-Driven Follow-Up & Workflow Ownership   Design, implement, and optimize **AI-assisted follow-up systems**   Ensure every qualified lead is enrolled in structured, multi-touch engagement (5–10 touches)   Continuously refine how AI is used to:   Generate messaging   Personalize outreach   Adapt sequences based on lead behavior and signals   AI-to-Sales Integration   Act as the bridge between AI tools and gr teams   Ensure AI-generated outreach is:   Relevant    Timely   Actionable for sellers   Translate sales feedback into improvements in AI workflows and logic   Ensure sellers can easily engage with, respond to, and convert AI-generated conversations   Data & Workflow Orchestration   Integrate and operationalize data from multiple sources (intent signals, contact data, inbound activity)   structure and enrich data to improve AI performance and segmentation   Identify and resolve gaps in data flow, enrichment, and quality   Integrate partner data (certifications, partner-sourced leads, co-sell signals) into CRM/marketing workflows to improve targeting and visibility   Partner Enablement & Pipeline Acceleration   Build visibility into partner certification requirements (Google, Adobe, Shopify, etc.) and track status across teams   Set up automated workflows to identify certification gaps and trigger follow-ups to ensure readiness   Capture and structure partner-driven wins, use cases, and proof points so Sales/Marketing can reuse them in-market   Partner with the Partnerships team to align certification readiness with GTM priorities and co-sell opportunities   Performance Tracking & Optimization   Track and report on:   Speed to lead   Lead-to-meeting conversion rates   Pipeline generated   Effectiveness of AI-driven outreach   Continuously test and optimize:   Messaging   Segmentation   Follow-up cadence Process Improvement & Scalability   Identify bottlenecks in lead handling and conversion   Build scalable workflows that reduce manual effort   Own the system that ensures no qualified lead goes untouched   Track partner-influenced pipeline, certification coverage, and effectiveness of partner-enabled campaigns   Qualifications   3–6+ years in Revenue Operations, Marketing Operations, or Growth   Strong experience working with CRM systems and lead lifecycle management   Hands-on experience with automation and AI-powered tools in go-to-market workflows   Proven ability to design and optimize workflows that combine automation with human sales execution   Comfortable working with data, segmentation, and performance metrics   AI-fluent operator: you understand how to apply AI tools to real business workflows—not just experiment with them   Experience with partner ecosystems and certification/co-sell motions is a plus   Systems thinker: you design scalable processes instead of relying on manual effort   Connector mindset: you bridge gaps between marketing, sales, and technology   Outcome-oriented: you focus on pipeline and conversion, not just activity   If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.   Commitment to reaching all kinds of people   We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site  to see how we’re creating a more equitable Valtech for all.