Technical Account Manager, Nordics

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role Veeam is seeking an experienced   Technical Account Manager (TAM)   in Denmark to serve as a   trusted advisor   and dedicated technical liaison for our enterprise customers. In this high-impact role, you will   drive customer success   by ensuring Veeam’s solutions are optimally implemented, aligned with the customer’s business continuity and data management   objectives , and delivering maximum value. As a TAM, you sit at the intersection of technology and business – partnering closely with customers to   accelerate their time-to-value   with Veeam , proactively   prevent ing   issues   through best-practice guidance, and act ing   as the customer’s advocate inside Veeam. This position is strategically important to Veeam’s vision of enabling data resilience: TAMs manage some of Veeam’s most significant customers, helping to   maximize adoption, retention, and expansion   of Veeam products by making our solutions indispensable to their operations. If you are passionate about customer success, have deep technical   expertise   in IT infrastructure, and excel at building relationships, this role offers the opportunity to   make a real impact   for Veeam’s customers and contribute to our continued market leadership in data protection.   Location: Based in Sweden (Work from Home combined with face-to-face customer visits) What You'll Do As a Technical Account Manager at Veeam, your responsibilities will include:   Customer Onboarding & Engagement Planning:  Lead the onboarding of new business customers in Denmark, including kickoff meetings and initial solution architecture planning. Ensure a smooth deployment of Veeam solutions by coordinating stakeholder introductions, gathering requirements, and setting up success criteria and engagement plans from day one.   Proactive Account Management:  Manage a portfolio of strategic customer accounts with a  proactive, consultative approach . Conduct regular  health checks, risk assessments, and environment reviews to gauge the customer’s data protection status and identify improvement areas. Develop tailored recommendations and best practice guidance to optimize customers Veeam environments for performance, security, and reliability.   Technical Guidance & Project Coordination:  Oversee all aspects of Veeam’s professional services engagements for your accounts, from planning and design to coordination of implementation efforts. Provide input into the creation of proposals and Statements of Work (SOW) for new services or projects. Ensure projects are effectively managed – including developing project plans, timelines, communication cadence, and resource coordination – so that deployments and initiatives stay on track. While the TAM role is  advisory (one day per week per customer)  rather than hands-on implementation, you will closely  guide and mentor  the customer (and partner or internal teams) through the successful execution of Veeam solution rollouts.   Issue Escalation & Advocacy:  Act as the primary point of contact for your customers’ technical needs and ensure their issues are addressed with urgency.  Quarterback support escalations  by working directly with Veeam Support and Product    Quarterly Business Reviews & Executive Reporting:  Prepare and deliver regular  Quarterly Business Review (QBR)  meetings for each of your customers. In these executive-level reviews, you will highlight achievements from the last quarter, review key metrics and support cases, and demonstrate the ROI and business value realized from Veeam’s solutions.    Knowledge Transfer & Best Practices:  Serve as a  Veeam subject-matter expert , providing ongoing guidance and knowledge transfer to customers. This includes delivering hands-on workshops or training sessions (onsite or remote) to increase the customer’s proficiency with Veeam’s products. You will develop custom best-practice documentation, white papers, architectural diagrams or runbooks as needed to support the customer’s environment.    Monitoring & Reporting:  Continuously  document customer environments and activities . Maintain up-to-date records of the customer’s Veeam deployment (configurations, changes, health check results, etc.) and of all engagements/deliverables provided. Provide regular status updates and reports to customers and internal stakeholders (sales, customer success) on ongoing projects, support tickets, and value delivered.    Cross-Functional Collaboration:  Collaborate closely with other Veeam teams to ensure holistic support for the customer. You will work with  Customer Success Managers  to share insights and support overall account health and renewal readiness. Partner with Sales and Account Managers to identify up-sell or cross-sell opportunities, and assist in demonstrating the value of TAM services to new prospects or renewals. Coordinate with Veeam’s Professional Services consultants or VASP partners if projects require deeper technical implementation work, ensuring a seamless experience for the customer.   Continuous Improvement:  Provide feedback and insights to improve Veeam’s processes, services, and products. You’ll leverage your frontline experience to suggest enhancements to TAM methodologies, contribute to the development of best practice templates, and help evolve our service