Customer Success Manager

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we’re building something extraordinarily learn, grow, and thrive in our fast-paced, transformative environment. Key Accountabilities   The Customer Success Manager (Sr. Manager/Principal) will serve as the primary interface between project44 and a designated portfolio of accounts   Your core responsibility is to ensure our customers receive value through adoption of our products and services   You will succeed in the role by executing the following activities, but not limited to...   Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives   Proactive management of customer health metrics and overcoming engagement obstacles as they emerge   Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership   Maintain a deep familiarity of project44’s offering, resources and product development   You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio   Closely monitor contract renewal forecasts and collaborate cross functionally with your sales counterparts to ensure timely and full renewal   Uncover, develop, and maintain account expansion opportunities   This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to...   Contract renewal   User adoption and value realization performance   Portfolio growth   You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team   Develop detailed, accurate annual forecasts for portfolio revenue    Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale   Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter   Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs   Support a culture that encourages and motivates members to achieve their maximum    Build strong operational rigor around goal setting, measurement, and accountability   Requirements   7+ years of progressive customer facing experience   History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite   Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization   Embodiment of a growth mindset in all aspects of your daily performance   Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state   High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better   Strong project management skills - you keep all the moving pieces organized and on time   A deep passion for peer leadership and delivering results with a cross-functional team   Ability to understand complex business goals and deliver creatively impactful solutions   Prior experience supporting Fortune 500 customer relationships/accounts   Preferred Skills   10+ years in performance consulting, supply chain SaaS, or senior level customer success experience with a complex SaaS/technology solution   Experience making data driven decisions and ability to pivot as priorities change   High degree of competency and comfort in ambiguous and autonomous work environments   Familiarity with various tools such as Microsoft office suite, Salesforce, Tableau   4-year degree required; advanced degree preferred   Diversity & Inclusion We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product