Platform Support Manager

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Platform Support Manager will lead the Arrive Enterprise IT Team in resolving frontline issues for internal and external customers using Arrive Logistics's ARRIVEnow Platform. This team serves as the go-to resource for troubleshooting complex escalations, providing technical support, offering mentorship, and issue triage. Internal users of our systems will look to you and your team for various issue resolutions, including ARRIVEnow applications and other technical applications within the Arrive Logistics ecosystem. As the Platform Support Manager, you will also identify gaps and improve processes that boost productivity and quality of work. This role will work with management to establish department goals, objectives, and training for your team. As a manager you will also evaluate performance and hold direct reports accountable for performance and address any issues appropriately. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.  Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.