Manager of Gallery Learning

ABOUT THE ROLE  The Manager of Gallery Learning will manage the docent program, including recruitment, training, protocols, and evaluation. In consultation with the School & Educator team, design school tour study guides, gallery materials, and other resources for students and educators. Serve as a museum-wide resource for best practices in object-based learning and in-gallery facilitation, and support other Education initiatives as needed. ABOUT SAM  As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community. RESPONSIBILITIES  Manage SAM’s school and adult-touring docents, including recruitment, selection, training, and evaluation, ensuring welcoming and engaging in-gallery facilitation on all tours. Regularly assess docent needs for audience-specific guidance and provide individualized coaching to support pedagogical development Research, design, maintain, and evaluate equity-centered materials for K-12 school tours, adult public tours, and other in-gallery learning experiences and resources, including study guides, visual aids, teaching objects, and self-guided materials; update these resources in accordance with exhibition changes and audience needs Manage the administration of the docent program: lead the annual touring assignment process, design year-long docent schedules for training, lead seasonal training sessions with support from department colleagues and external contractors, support the Docent Executive Committee, and work with the Volunteer Programs Manager to align with museum-wide policies and procedures With the School & Educators team, develop and implement best practices for docent procedures, operations, and communication with key school tour stakeholders, including teaching artists, educators, and frontline staff Serve as a resource for staff and volunteers across the museum in object-based learning and in-gallery facilitation Oversee publication of gallery learning resources, institutional calendars, and protocols for docents and other collaborators across email, web, in-person, and other communication channels Be available to support school tour and art workshop facilitation as needed Reflect on K-12 programs and adult tours using visitor surveys, interviews, or other evaluation methods Support department efforts as needed for other audiences including families, teens and general audiences Ensure institutional protocols and procedures are followed in reserving dates and spaces, requesting tech and A/V support, and other cross-departmental functions Track docent program expenditures and revenue and process payments with finance as needed. Manage docent budget and advise on annual department budgeting cycle Create regular reports (both qualitative and quantitative) to support grants and department information sharing Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work WE ARE LOOKING FOR  Required Qualifications  Bachelor’s degree in education, curriculum & instruction, art education, art history, related field, or equivalent experience Four years of experience in the museum or related field Knowledge of informal learning strategies and museum education and experience with intergenerational learning, K-12 Education, and informal education Commitment to access, equity, and inclusion in approach to content creation and audience engagement Knowledge of volunteer management and working with or managing intergenerational volunteers Ability to build positive working relationships within as well as outside of organization with strong orientation to teamwork, collaboration, and flexibility Demonstrated ability to establish and maintain effective relationships with both internal and external stakeholders Professional verbal and written communication, with an ability to tailor communications according to audience Successfully assess priorities and work well within deadlines Proficiency in Microsoft Office Suite, Zoom, internet based research, experience with Slack and Asana a plus, OR willingness to learn Asana and Slack quickly Ability to pass and maintain security background check clearance Preferred Qualifications Experience with docent and volunteer programs Experience with accessibility and/or multilingual learning opportunities Experience leading trainings for adult learners FLSA Status: Full Time, Non-Exempt  Reports To: Associate Director of Education Work Location: Seattle Art Museum - Downtown Location BENEFITS  Benefits include a fully employer paid HMP medical plan or an employee contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short Term Disability, Supplemental Dental Insurance and participation in SAM’s 403b retirement plan. Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually. Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance o