QAD ERP Support Analyst - Tier 2

One of Pine's portfolio companies is seeking a Tier-2 ERP Support Analyst to join their support team. This role delivers advanced ERP support across both Application/Functional (APP) and Technical (TECH) streams — resolving complex issues that go beyond Tier-1 scope, mentoring junior analysts, and proactively improving processes. The successful candidate will collaborate with clients and colleagues to maintain stable, secure, and effective ERP environments, ensuring high performance and compliance. This is a full-time remote role based in the US, reporting to the Team Manager. Core hours are Monday–Friday, 6am–11pm Central (two shifts possible; occasional rotation may apply).