Team Administrator

About the team We have a new role to join our QDM team on an initial 16 month contract. The Quality of Decision Making (QDM) team plays an important role in supporting the NMC’s regulatory work and helping to protect the public. We oversee, review and agree removal processes, ensuring cases are progressed fairly, accurately and efficiently in line with our rules and standards. We are a supportive, collaborative and people-focused team that values professionalism, inclusion and continuous improvement. Working closely with Assistant Registrars and colleagues across the organisation, we aim to deliver a high-quality service to everyone who engages with us. This is an exciting opportunity for someone who enjoys administration, problem-solving and working in a fast-paced environment where attention to detail really matters. Your role & impact As a QDM Administrator, you’ll provide essential administrative and casework support to help the team manage referrals, reviews and Agreed Removal applications efficiently and accurately. You’ll be responsible for logging new requests, maintaining accurate records, managing inbox correspondence and preparing case documentation, including creating PDF bundles using Adobe software. You’ll also communicate with internal and external stakeholders by email, letter and telephone, ensuring every interaction is professional, clear and person-centred. This role is central to ensuring our processes run smoothly and that stakeholders receive timely updates and excellent customer care. Your work will directly contribute to maintaining high standards, supporting fair outcomes and helping the NMC deliver on its public protection role. You’ll also play an active role in supporting colleagues, sharing workload across the team and contributing ideas to improve processes and ways of working. What you’ll bring We’re looking for someone who is organised, proactive and committed to delivering high-quality work. You’ll thrive in a busy environment, be confident managing competing priorities and take pride in providing excellent customer service. You’ll bring: Experience providing administrative support within a busy office or customer-focused environment  Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately  Excellent written and verbal communication skills with a professional and empathetic approach  Good IT skills, including Microsoft Office applications and Adobe software packages  A high level of attention to detail and the ability to handle sensitive and confidential information appropriately  A collaborative mindset and willingness to support colleagues and contribute positively to the team  A commitment to equality, diversity and inclusion in the way you work and interact with others  Most importantly, you’ll be someone who is motivated to make a positive contribution, embraces teamwork and is committed to delivering excellent service in support of the NMC’s purpose and values. Please note this is fixed term contract until 27th September 2027