Specialist, IT Infrastructure

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  www.abbvie.com . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X  and  YouTube. The IT Infrastructure Specialist is responsible for engineering and supporting modern endpoint management solutions with a focus on Microsoft Intune and macOS platforms. This role enables a secure, compliant, and seamless end-user experience by delivering automated, cloud-managed endpoint capabilities aligned to AbbVie’s modern workplace strategy.  The position plays a key role in advancing Intune-first endpoint management, strengthening macOS platform maturity, and improving endpoint health, compliance, and user experience across the enterprise.  Responsibilities  Support the end-to-end lifecycle of endpoints across Windows and macOS, including provisioning (Autopilot / Apple Business Manager), configuration, patching, application delivery, and retirement  Maintain Intune-based device management policies, including compliance policies, configuration profiles, update rings, and application deployment  Support macOS endpoint management using Intune, ensuring alignment with enterprise standards and roadmap toward unified management  Maintain standardized endpoint baselines, including security hardening, encryption, and configuration aligned with Conditional Access and compliance requirements (e.g., GxP where applicable)  Support automation-first solutions using scripting (PowerShell, Bash/Zsh) to streamline provisioning, configuration, and issue remediation  Troubleshoot identity-driven access controls, including Azure AD, Conditional Access, device compliance, and M365 client configuration  Provide escalation support for complex endpoint issues, performing root cause analysis and implementing long-term fixes to reduce repeat incidents  Leverage endpoint analytics and monitoring tools (e.g., Nexthink, Intune reporting) to improve device health, performance, and user experience  Collaborate with Security, Identity, Network, and Application teams to ensure endpoint solutions meet enterprise security, compliance, and usability standards  Maintain clear and concise technical documentation, including runbooks, standards, and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams  Track and improve endpoint KPIs such as device compliance, patch success rates, encryption coverage, software deployment success, and MTTR  Contribute to roadmap execution by identifying opportunities to simplify tooling, reduce legacy dependencies, and accelerate Intune adoption  Required: Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience  4+ years of experience in endpoint engineering, desktop engineering, or modern device management  Hands-on experience with Microsoft Intune for device configuration, compliance, and application deployment  Experience supporting macOS endpoints in an enterprise environment, including lifecycle management and troubleshooting  Experience with Apple Business Manager (ABM) and macOS provisioning workflows  Strong troubleshooting skills across OS, application, identity, and connectivity issues  Experience with Azure AD / Entra ID, including Conditional Access and device compliance concepts  Scripting/automation experience (PowerShell, Bash, or shell scripting)  Familiarity with ITSM processes (incident, problem, change management)  Strong communication and documentation skills  Preferred: Experience with Jamf Pro and integration with Microsoft Intune (coexistence or migration scenarios)  Experience implementing or supporting Zero Touch provisioning (Windows Autopilot and macOS enrollment)  Familiarity with endpoint security controls (encryption, EDR, compliance posture) in Intune-managed environments  Experience with Nexthink or endpoint analytics tools for user experience and performance monitoring  Experience in regulated environments (e.g., GxP) with audit-ready configurations  Experience contributing to Intune migrations, tenant standardization, or legacy tool decommissioning  Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. ​ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ This job is eligible to  participate in our short-term incentive programs. ​ Note: No amount of pay is  considered to be wages or compensation until such amount isearned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a   particular employee  remains in the Company's sole and absolute discretion unless and until paid and may be  modified at the Company’s sole and absolutediscretion,  consistent with applicable law. ​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico