Technology Engineer - Associate (1041) - Systems Specialty - Citywide (C00089)

THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Specific information regarding this recruitment process is listed below. Application Opening:  5/25/2022 Application Reposted:  11/06/2023 - Announcement reposted to reflect changes in the minimum qualifications. Application Reposted:  6/24/2026 - The announcement has been reposted to incorporate updates to the class specification. These updates include a job title change, from IS Engineer - Assistant to Technology Engineer - Associate and revisions to the minimum qualifications. Application Deadline:  Continuous Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing technology. Serves as assistant technical contributor for systems or platforms. The 1041 Technology Engineer Associate is the entry level in the Engineer series.  The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.  The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement. Supervision Exercised: None Essential Duties: 1.    Assists in providing day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments. 2.    Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications. 3.    Implements changes to software systems, services, and supporting infrastructure with the goal of enhancing performance, using established deployment and change management processes. 4.    Assists with backup, data migration and disaster recovery operations. 5.    Assists with software and operating system upgrades and track system licensing. 6.    Assists with configuring security settings or access permissions for groups and individuals. 7.    Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance. 8.    Documents procedures and troubleshooting procedures related to software systems, platforms, and services. 9.    Maintains software. *This position may include additional duties as assigned.* Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on  Employment Applications and Minimum Qualifications  and  Verification of Experience and/or Education  for considerations taken when reviewing applications.  Education : An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Substitution : One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Note : Any applicant whose application is deemed not qualified may reapply after 1 month upon successfully meeting the minimum qualifications for the given specialty area. Additional Department Specific Requirements Positions with the San Francisco Airport Transportation Security Administration (TSA) Security Clearance:  Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period. The past ten (10) years of the candidate's employment will be verified. In addition, candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Customs Clearance:  This position with the San Francisco Airport Commission requires that the incumbent be qualified for unescorted access to the San Francisco Inter