Senior IT Project Manager (5504) - Department of Technology

Specific information regarding this recruitment process is listed below:  Appointment Type : Temporary Exempt - This position is a full-time position excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months . Application Opening: Wednesday, June 17, 2026 Application Deadline: Apply immediately. This recruitment is considered open until filled, but will close no sooner than July 8, 2026 at 11:59 PM. Salary Range : $223,652 - $240,760 Annual / $107.5250 - $115.7500 Hourly ✅ Required Supplemental Questionnaire due at the time of application to be considered for this position:   (See below for additional information)   Applicants must complete this required Supplemental Questionnaire in addition to submitting an application. The questionnaire must be completed by no later than the application deadline of July 8, 2026 at 11:59 PM  PST. Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103) .  However, there may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary. Nature of Work: This is a full-time position. The department supports a hybrid work schedule in compliance with City & County of San Francisco policies on remote work which currently requires onsite work of a minimum of two (2) days per week. About the Department of Technology Are you ready to make an impact in one of the most innovative cities? The San Francisco Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $170M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence: IT Project Management Office Enterprise Application Services Cloud Center of Excellence IT Operations and Support including the Service Desk and NOC City Infrastructure including the Network, Telcom and Data Centers Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery Public Safety Systems and Municipal Broadband Fiber SFGovTV Broadcasting Services IT Finance and Administration Services Emerging Technologies Why Join Us?  Innovative & impactful work at DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. Benefits of Working for CCSF : In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees. Competitive pay, benefits, and retirement options Career growth opportunities through training, internal mobility, and subsidized education Diverse work environment in a diverse city Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team! The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading critical initiatives that modernize IT infrastructure and applications. Our focus includes AI adoption, cloud transformation, business automation, asset management, CRM, data management and data lakes, collaboration tools, network and voice modernization, data center optimization, wireless access, public safety radio, cybersecurity, IT resiliency, and service management. The DT PMO is seeking an experienced Senior IT Project Manager to lead complex, high-impact technology modernization initiatives that support enterprise business objectives and improve services for residents. This role is responsible for managing large-scale, cross-functional projects from initiation through implementation, ensuring successful delivery of technology solutions that enhance operational efficiency, strengthen security, improve customer experience, drive innovation, and reduce costs. The Senior IT Project Manager serves as a strategic partner to business and technology leaders, vendors, and stakeholders, providing leadership, governance, and oversight for mission-critical projects. The ideal candidate is a highly collaborative leader with exceptional communication, stakeholder management, and project delivery skills, capable of navigating complex organizational environments and driving successful outcomes. A successful Senior IT Project Manager will: Deliver complex technology modernization initiatives that achieve measurable business outcomes. Effectively manage competing priorities across multiple departments and stakeholder groups. Build strong partnerships with business leaders, vendors, and technical teams. Drive organizational change and user adoption while minimizing operational disruption. Establish trust through transparency, accountability, and consistent delivery of results. This position will lead initiatives including: Modernization of enterprise telephony and communications platforms, including migration from legacy on-premises solutions to Cisco voice and contact center technologies. Deployment of modern workplace communication tools, including Teams softphones, desk phones, mobility solutions, and collaboration technologies. Enterprise Service Desk modernization initiatives within a shared ServiceNow environment, ensuring alignment with governance standards, operational readiness, and long-term platform sustainability. The IT Project Manager will perform duties including, but not limited to: Project Leadership & Strategic Oversi