Technical Support

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details:  Industry: Mass Media Work Location: Carrollton, TX   Job Title: Help Desk Support           Duration: 5+ months Pay-rate: $18/hour on W2 Responsibilities:  • As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies. • With using active listening skills, you will:  • Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.  • Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis. • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.  • Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.  Qualifications:  • High School diploma or equivalent required; Bachelor's degree preferred.  • 1-2 years experience in a call center environment.  • 2+ years experience in a technical environment.  • Professional demeanor; ability to interact positively with customers.  • Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.  • Solid working knowledge of the Windows Operating System, including but not limited to Windows 7.  • Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.  • Working knowledge of SQL 2008 R2 preferred.  • Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...).  • Understanding of standard client/server, networking and internet fundamentals.  • Understanding of MS Office and support of add-in services.  • Requires strong organizational and time management skills.  • Knowledge of Windows Server 2003/2008 or Terminal Services a plus.  • MCSE or other technical certifications a plus. To schedule an interview, please contact; Monil Narayan 973-929-3861