WCS Support Lead

Indsoft INC. Job Title : WCS Support Lead Location : Mooresville, NC. Type of hire : CTH Note:Please send profiles to pavani AT indsoft.com Job Roles / Responsibilities: Must Have Skills: • Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience • Minimum 2+ Years of experience in production support for a customer facing ecommerce application • Strong experience in problem diagnosis and creative problem-solving skills Desired Skills: • Ecommerce B2B and B2C functional knowledge • Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools Job Roles / Responsibilities: • Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA. • Provide on-call support (weekly rotation) during non-business hours. • Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities. • Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives. • Create reusable knowledge articles, how to guides for commonly occurring issues. • Provide solutions for recurring problems and track to closure. • Participate in application design discussions and Knowledge transfer sessions. All your information will be kept confidential according to EEO guidelines.