Salesforce CRM Analytics and Sales/Service Architect

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Position Summary We are seeking an experienced Salesforce Solutions Architect with strong expertise in Salesforce Sales Cloud, Service Cloud, and Salesforce CRM Analytics / Einstein Analytics. The ideal candidate will have proven experience architecting enterprise Salesforce solutions and leading the design and implementation of complex CRM Analytics dashboards and data-driven business insights. This role requires a blend of functional business knowledge, technical architecture expertise, and advanced analytics capabilities to help transform sales, customer service, and operational reporting processes within a fast-paced enterprise environment. The candidate should be capable of partnering with business stakeholders, defining scalable data models, designing executive dashboards, and delivering actionable insights using Salesforce CRM Analytics and the broader Salesforce ecosystem. Key Responsibilities Lead architecture, design, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and CRM Analytics. Design scalable enterprise reporting and analytics solutions using Salesforce CRM Analytics / Einstein Analytics. Partner with business stakeholders across sales, customer support, operations, customer success, and executive leadership teams to gather reporting and analytics requirements. Architect and implement complex CRM Analytics dashboards, datasets, lenses, recipes, and dataflows. Design KPI-driven executive dashboards for: Sales performance Forecasting Customer support operations Field service metrics Customer success Operational efficiency Executive business reviews Develop scalable data integration and transformation strategies across Salesforce and enterprise applications. Define best practices for analytics governance, security, data quality, and performance optimization. Design and implement Salesforce platform solutions leveraging: Sales Cloud Service Cloud CRM Analytics / Einstein Analytics Data Cloud integrations Collaborate with technical teams on integrations, APIs, ETL processes, and enterprise data architecture. Lead workshops, architecture reviews, roadmap planning, and stakeholder presentations. Provide hands-on leadership in dashboard development, analytics optimization, and Salesforce platform configuration. Mentor developers, analysts, and administrators on analytics and Salesforce best practices. Support release management, DevOps processes, and Agile delivery execution. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. 8+ years of Salesforce platform experience. 4+ years of hands-on Salesforce CRM Analytics / Einstein Analytics experience. Proven experience designing and implementing complex enterprise CRM Analytics dashboards and reporting solutions. Strong expertise in: Salesforce Sales Cloud Salesforce Service Cloud CRM Analytics / Einstein Analytics Dashboard and KPI design Enterprise data modeling Experience with: Recipes Dataflows SAQL Dashboard bindings Advanced lens development Dataset optimization Strong understanding of sales operations and customer support processes. Experience integrating Salesforce analytics with ERP, customer support, and enterprise systems. Knowledge of: Salesforce Flow APIs and Integration Patterns ETL and data transformation concepts Strong stakeholder communication and presentation skills. Experience working within Agile delivery environments. Preferred Qualifications Salesforce certifications such as: Salesforce Certified Administrator Salesforce Platform App Builder Salesforce CRM Analytics and Einstein Discovery Consultant Sales Cloud Consultant Service Cloud Consultant Application Architect Experience with: Salesforce Data Cloud Einstein Discovery AI-driven analytics and predictive insights Tableau integration Snowflake or enterprise data warehouse platforms Experience in medical device, healthcare, or regulated industries preferred. Experience building executive-level operational dashboards for large enterprises. Key Skills Salesforce CRM Analytics / Einstein Analytics Dashboard Architecture & Design Salesforce Sales Cloud Salesforce Service Cloud SAQL & Dataflows Executive KPI Reporting Enterprise Data Modeling Business Intelligence & Analytics Integration Architecture Stakeholder Management Agile Delivery Salesforce Solution Architecture Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability statu