Duty Manager - Fleet Operations (PDX)

Company Description McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive. Our Values Safety, Mutual Respect, Service, Accountability, Integrity, Pride Pay Range $57,277-$85,915/year  Compensation is determined by several factors, including location, relevant experience, skill level, and internal equity.  Please note, we don’t typically hire above midpoint.  Benefits That Help You Soar Joining #TeamMcGee opens the runway to a full suite of rewards designed to help you thrive on the ground and explore the world above it.  Some benefits can vary based on location, employment status, or length of employment. •    Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air…explore the world on us! •    Comprehensive medical, dental, & vision insurance.  •    401(k) with company match. •    Company provided life insurance. •    Opportunity to earn additional pay each quarter based on performance. •    Generous holiday pay and paid time off. Job Description The Duty Manager will provide operational leadership and strategic support for all team members at the local level and is accountable for a successful partnership between McGee Air Services and its customers.  This role is responsible for managing all aspects of ground operations performance, leading safety programs, and leading an engaged, highly productive team. While using discretion and independent judgment, this role holds the ultimate responsibility for overseeing a successful operation during their working shift which includes a staff of Ops Supervisors, Leads and Agents. The Duty Manager is responsible for a direct team of Operational Supervisors that they oversee, coach, counsel, and develop.   Key Responsibilities Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance.  Provide in the moment coaching, counseling, and mentoring. Assess events to determine appropriate action without direct oversight,  including investigations, whether to withhold from service, conflict resolution or appropriate corrective action.    Establish and maintain a culture that encourages open communication, and where all team members feel valued, connected, and engaged in the success of the operation.  Recognize and celebrate individual and team performance.  Ensure the daily operational playbook is running effectively and efficiently and as needed drive ongoing continuous improvement while reporting daily KPIs.    Investigate and report delays, irregularities, safety and compliance concerns, share lessons learned, and develop solutions for future prevention.  Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules under only general supervision.  In partnership with Facilities and Equipment Manager, or Station Manager, execute the equipment and facility policy/procedures, and make recommendations for and execute improvement.   Ensure compliance with company policies and all regulations of federal, state and local airport authorities. Conduct audits and observations to ensure compliance with company and customer policy and expectations.  Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride  Other duties as assigned (non-managerial tasks, if any, not to exceed 15% of time).  Qualifications  College course work in related fields preferred  Three (3) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations required  One (1) year of previous supervisor experience required  Ability to use initiative and independent judgment within established procedural guidelines  Excellent communication and interpersonal skills required  Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly  Proven ability to direct the work of others in a positive way  Strong leadership ability with a genuine desire to help others  Able to lead and successfully communicate with a diverse workgroup and other internal departments  Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required by specific work assignment  Ability to juggle multiple tasks in a fast-paced environment  Ability to work with and maintain confidential information  Ability to maintain reliable attendance  Flexibility to work varied shifts, weekends, holidays required  High school diploma or equivalent required  Must be at least 18 years of age  Must be authorized to work in the U.S.  Physical Demands & Work Conditions  Lifting/Carrying: Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50 pounds regularly, and occasionally up to 75 pounds or more. This often involves lifting items onto raised surfaces or into confined aircraft bins.  Movement:  Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more).  Ability to climb stairs/ladders and work in cramped or high places.  Manual dexterity required for handling documents and operating equipment.  Driving/Operating Equipment: Must be able to operate various ground support equipment (GSE) such as tugs, belt loaders, and baggage carts, which requires a valid driver's license and the physical capability t