Citrix Administrator

Primary Responsibilities (Role): • Configure, administer and provide engineering support for all PC assets(desktops, laptops, tablets) • Preparation and specification of PC images, including OS, enterprise-wide apps, Information Security apps, business apps, and performance tuning and optimization of the Image • Participate in design and improvement projects for existing applications and products • Develop technical partnerships with key support, architecture, and engineering teams • Develop technical partnerships with key vendors and stay updated on trends, support, and products that impact our enterprise • Administer Windows user profile management infrastructure • Produce basic project plans, root cause analysis documents and report on progress to management • Diagnose escalated 3rd Level Windows desktop issues and perform root cause analyses • Participate in after-hours on-call rotation to provide support and Change Management coverage • Create new, and improve existing support procedures and training documentation for operational support teams • Translate business requirements into desktop hardware/software solutions, using an eye to deliver optimal user experience and keeping the environment efficient • Focus on process optimization at engineering work intake-execution-delivery level Work experience (Required): • 2+ years hands on experience with desktop brokering technologies (e.g., Citrix XenDesktop) • 5+ years hands on experience supporting desktops in a multi segmented, routed and firewalled enterprise network using TCP/IP v4 • Familiarity with Citrix XenApp • Familiarity with advanced third party Windows user profile management tools (e.g., Appsense) • Familiarity and understanding of Windows GPO • 5+ years hands on experience with Windows XP, Windows 7 and related Windows registry editing • Scripting skills (Powershell, WSH, Batch, etc.) • Hands-on experience with enterprise system management tools (e.g., IBM Tivoli Enterprise Management, Microsoft SCCM) Working knowledge (Nice to Have): • Zero / thin client device engineering and administration • Local VM engineering and administration • Application virtualization and streaming technologies (Thinapp, App-V, Citrix XenApp, etc) • Private cloud technologies (e.g., VMware vCD, vCAC) • Shared storage infrastructure and protocol concepts (NAS, SAN, NFS, iSCSI) • Microsoft Server 2008 / 2012 administration • Microsoft Active Directory administration • Familiarity with security technologies such as antivirus, firewalls, VPN, SSL, etc. • Follow emerging trends in the mobile space • Follow emerging trends in the virtualization space General skills (Required): • Excellent customer service skills • Excellent verbal and written communication skills • Excellent conceptual and analytical skills • Excellent troubleshooting skills • Able to follow and enhance detailed technical documentation and client/server architecture diagrams • Ability to thrive in a fast paced environment • Self-motivated with a friendly and collaborative attitude • Provide leadership to the EUC support org via training and supporting their efforts through excellent engineering • Adherence to corporate standards/problem and change management policies • A bachelor’s degree or equivalent work experience is required • Professional certifications are a plus (ex. MCSE, VCP, VCP-DT, CCA for XenDesktop, CCEE for Virtualization, CISSP) Hubert Magsalin Technical Recruiter NorthHighland Consulting 303-547-1959