Help Desk

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com • Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. • Installs hardware and software on workstations. • Sets up and maintains network and telecommunications systems. • Troubleshoots LAN, server and connectivity issues. • Utilizes ticketing system, when necessary. • Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required. SKILL SET • Possess a working knowledge of hardware components, hardware configurations, and have strong software experience. • Excellent customer service skills to work effectively with clients and vendors. • Excellent documentation skills. • Practical problem solving skills and solid trouble shooting skillset. • Possess excellent organizational skills. • Possess excellent oral communication skills. • Ability to work well with other people in a team oriented environment. • Ability to install/deploy Windows / Apple based computers. • Must be self motivated and work with minimal supervision. • Must be able to set priorities and be flexible in a fast paced environment. • Ability to train end users. EXPERIENCE LEVEL • 5+ years To discuss on this opportunity feel free to reach Raghu Varun Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com