Business Systems Analyst – Insurance

Production and Operational Support · Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented · Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs · Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider · Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting · Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activates. · Proactively identify and suggest improvement areas for Operational Support. · Support internal/external audit requests Deliver End User Demos and Facilitate Training · Provide system demos to end users · Provide training and guidance to new department team members to facilitate knowledge sharing and cross training · Help coordinate and facilitate end user training sessions “Must Have” § 7-8 years of relevant BSA work experience § Strong understanding of the Software Development Life Cycle (SDLC) § Knowledge and understanding of industry standard/best practices requirements gathering methodologies § Knowledge and understanding of Information Technology systems and software development § Strong understanding of testing methodology § Ability to understand technical architecture design of business applications § Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc) § Working knowledge of requirements management tools § Working independently as well as in project teams “Nice to Have” · Understanding of insurance services operations · Understanding of financial services operations; knowledge of internal operations and systems a plus · Project Management experience is a plus · Understanding of Scrum framework All your information will be kept confidential according to EEO guidelines.