Manager, Agency Operations

The Wonderful Company is a privately held $6 billion company committed to providing high-quality, healthy brands and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet. The Manager, Agency Operations serves as the central point of contact for Wonderful Agency’s day-to-day business operations. This role supports the workflows, billing processes, vendor coordination, and operational documentation needed to keep the agency organized and running efficiently. The Manager partners closely with Account Services, Finance, Accounts Payable, IT, and agency leadership to ensure onboarding/offboarding, invoice processing, client billing support, time tracking, vendor setup, asset/license tracking, and office coordination are completed accurately and on time. This role requires strong organization, attention to detail, follow-through, comfort working with numbers, billing details, and operational data, and the ability to manage multiple recurring workflows in a fast-paced creative agency environment. This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday. Serve as the central point of contact for Wonderful Agency business operations, helping ensure day-to-day workflows, documentation, and processes are organized, accurate, and up to date. Manage onboarding and offboarding operations for full-time, temporary, and freelance employees, including coordination with IT, hiring managers, and internal agency teams. Manage agency invoice and vendor payment workflows, including supplier setup, invoice intake, coding, approval routing, payment tracking, and coordination with Accounts Payable. Support monthly and quarterly billing processes, including employee time tracking, staffing updates, billing sheet review, and coordination with Finance to support accurate client billing across business units. Act as the main point of contact for ClickUp time tracking, including user setup, monthly time submission follow-up, timecard accuracy, and reporting support. Maintain key operational records and trackers, including billing files, staffing lists, invoice/payment records, vendor documentation, asset/license trackers, IT inventory, and other agency operations documents. Support asset, licensing, and compliance-related workflows, including stock asset purchasing, font/license tracking, and usage documentation. Manage office coordination workflows through direct oversight of the Office Coordinator. Provide operational support to agency leadership and the Account Director, including talent renewal tracking, presentation formatting, and special projects as needed. Identify opportunities to improve operational processes, documentation, and cross-functional ways of working to help the agency run more efficiently. Minimum 3 years’ experience in an administrative or operations role, preferably within an agency or in house environment. Interest in building a career within the advertising, marketing, or creative agency industry. Bachelor’s degree in relevant field. Managerial experience overseeing at least one direct report, including ability to provide direction, support priorities, and ensure follow-through on recurring tasks. Strong organizational skills and ability to manage multiple priorities, deadlines, and recurring workflows. High attention to detail and accuracy, especially when working with billing, invoices, trackers, and operational documentation. Strong Excel skills and comfort working with spreadsheets, formulas, filters, and detailed records. Clear, proactive communicator with strong follow-through and the ability to coordinate across multiple teams. Process-oriented self-starter who can identify issues, solve problems, and help improve ways of working. Comfortable working in a fast-paced, cross-functional creative agency environment. Experience with time tracking, invoice processing, or operational tools preferred; ClickUp experience a plus. Pay Range: $36.00 - $41.00 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:  24/7 online physician consultations  virtual mental health resources  life coaching  engaging employee community groups  cash rewards for healthy habits and fitness reimbursements  library of on-demand fitness videos  Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.  Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.  Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.  Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.  Building a Healthy Society:  To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderfu