Desktop support technician

KRG technologies is a staffing firm located in Valencia,CA Position : Desktop support technician Location: Great Falls, MT. Duration : Contract JOB DESCRIPTION: For Desktop support technician: Minimum of 2 years’ technical experience in providing Field Support which includes: PC hardware repair (Dell/HP) Windows system support OS X Support (10% of techs should have this skill) Software installation/troubleshooting Performing Tech Refresh Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment General Core Competencies to be considered when hiring: Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity A minimum of two confirmed references is preferred. The following educational/technical certifications are preferred: Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support Dell/HP hardware certifications Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.). Candidate has a professional appearance (i.e. grooming, clothing, etc.). Roles and Responsibilities: Desk Side Engineer Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support. Anthem owned equipment Apple support – Smart hands and feet, also coordination w Anthem Apple team. Questions about nonstandard equipment should be brought to HCL management’s attention Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support Update the tickets in ITSM & work on tickets within the defined service levels Appropriate notes required HOLD reason notes required Missed schedule date notes required Ticket transfer reason notes required Identify tickets that should be project and provide info to the Project Management team Update TAMIT (SNOW) Asset Database for each hardware interaction. While at an associates desk, check other assets at the desk and update asset database 100% compliance required Asset salvage runs scheduled by the Stockroom Tech/FST. Reimaging computers/hard drives in accordance with customer standards All your information will be kept confidential according to EEO guidelines.