Process Controller PCO

PURPOSE The purpose of the position is twofold: monitor live operations to meet operational needs & be a sparring partner to IT and Technical department in fine-tuning automated equipment settings. Train the new hired PCOs Fine tuning the process if needed based on the new features or and update done within APMTMedPort Update the SOPs based on the new features implemented PRINCIPAL ACCOUNTABILITIES Prior Go-live (Project Phase) Carry out testing activities and contribute to operational configuration of the TOS and CHE interfaces in collaboration with the planning manager Follow up on failed tests diligent resolution Participate in the parameters setting and deployment of the TOS optimization module Primeroute Actively support the TOS emulation exercise as well as all related activities Act as bridge between IT/Automation system and operational execution Identify process gaps and work with relevant parties to establish solutions Ensure all TOS configuration and associated knowledge is thoroughly documented Support in further defining PCO processes as and where required Support in coaching new PCO staff during the ramp up period Post Go-live ( Commercial Operations Phase ) Monitor live vessel, yard and gate operations to ensure smooth execution and to meet operational targets Ensure execution of the work instructions in the system with no stoppages Proactively maintain an efficient deployment of terminal CHE using Primeroute or crane pooling. Handling all the stops related to the ShCs, DSTSs or ARMGs. Coordinate with the RCCs. RCCC, ShCO, QCCs to make the operation going smoothly and perform the maximum productivity. Proactively avoid operational wastes by always performing sanity checks on the plans for the next 1hour and advise next course of action Be the first line of support for all other functions in case of exceptions during operations executions Perform root cause analysis on operational failures including systems and take ownership of the follow up process through resolution Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements While the position reports into the IOC supervisor, the incumbent is to work closely with the planning function Follow all safety regulations while working in the terminal area and to address person’s they encounter who are not complying with terminal safety regulations. Training all the new PCOs hired internally or externally and making sure that the knowledge is transferred. Be actively involved in continuous improvement projects to support the achievement of targeted volume and productivity levels Perform other duties as required REPORTING AND SCOPE Direct Reports to this position No reports The position reports to the IOC Supervisor The geographical scope of the position is domestic WORK /BUSINESS CONTACTS AND AUTHORITY Internal Planning Department Staff on a constant basis Operations Execution department IT/Automation & technical department Nature of contact is primarily shared  The position works in shifts. CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE Master of Science in Information Technology or Automation OR Industrial/Mechanical/Electrical Engineering degree OR any other related degree Experience/Skills in software development is a plus Lean & Six Sigma certification is a differentiator Understands safety regulations, safe working procedures and safe materials handling procedures Previous experience in automated production or manufacturing is a plus Works well under pressure and able to focus on details Requires advanced level of verbal and written communications skills in English High level of integrity and able to collaborate effectively in a dynamic environment Proven demonstrated ability to be a team player and can work independently within the defined project, maintaining good relationship to customer, staff and other project team members. Must have good analytical skills to be able to provide solutions to issues/exception in a relatively short timeframe LEARNING & CAREER OPPORTUNITIES In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas: Enhanced knowledge of terminal operations Relevant next career steps might be: Planning Supervisor Operations Supervisor IOC supervisor