Agentic Strategy & Advisory Consultant

Agentic Strategy & Advisory   Consultant , Song Service   CL9   -   Consultant   London   We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on;   it’s   foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.   As an   Agentic Strategy & Advisory   Consultant   in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements,   translating agentic capability into compelling business cases, measurable   outcomes   and strategic roadmaps.   Our mission:   Is   to   help   our   clients to   deliver   exceptional human and   agentic   experiences that   deliver   simplicity , cost   transformation , and an   engine for   growth .    Every   interaction   is   a moment to resolve, deepen trust, build loyalty, and   demonstrate   the   brand   promise when it counts most.   If   you're   looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.   As a team   The Service practice sits within Accenture Song.   Our   vision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work .   We focus on:   Reinventing   customer service   across physical, digital / app-based   and AI-powered channels   Data-driven transformation across service to reduce cost and drive growth   Designing   future-ready service models , enabled by platforms,   data   and automation   Embedding   GenAI, intelligent automation and decisioning   into customer service journeys and operations   Supporting clients to define a   customer-first mindset , helping them shape their business and operating models   Delivering   measurable business outcomes , not   just great   experiences   We work across the full lifecycle: from ambition and vision, through design and experimentation, to   scaled   delivery and adoption.   What   you'll   do   Support   building   AI strateg ies for clients     Contribute to business cases, value   frameworks   and AI investment narratives   Conduct competitor analysis to inform AI strategy recommendations   Use Data and Business insights to   identify   value opportunities for our clients, helping them track and realise benefits   Bridging business value and agentic capability, translating what AI can do into what the business should do   Support the development of client-facing materials including exec presentations,   roadmaps   and proposals   Build AI fluency and advisory craft through immersion in live engagements   Contribute to client delivery   Own defined workstreams within strategy projects, from research and analysis through to client presentation   Create new insights for our clients,   interrogating data, building   visualisations   and   combining with business understanding to   creat e   compelling narratives   Support workshops,   interviews   and co-creation sessions with client stakeholders   Collaborate across Song teams to bring integrated perspectives into strategy work   Grow people,   capability   and the practice   Contribute to thought leadership,   templates   and reusable assets in AI advisory   Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about   Experience Required   P rofessional experience in consulting, strategy, customer   experience   or digital transformation with   a strong desire   to   specialise   in AI advisory.   The most important thing for us is   mindset : intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations.   Core experience   Background in consulting, strategy, customer experience, digital   transformation   or a related field   Industry experience in Communications, Media, Banking and Public Service   Experience producing high-quality analytical and strategic outputs ;   research, benchmarking, presentations   Experience   working with   d ata to   identify   pain - points, track performance and   demonstrate   value     Experience in c reation of business cases and understanding of value tracking principles   Experience translating business priorities into AI strategies     Proven ability to work within cross-functional teams and contribute to complex projects   Excellent written and verbal communication ,   able to structure complex ideas clearly   Proactive and self-directed ,   able to manage your own workload and ask the right questions   AI,   data   and technology awareness   Strong understanding of AI and Agentic AI and how these capabilities scale across   programmes     Awareness   of   d ata   s tructures   and strong u nderstanding of   performance metrics   / value measurement     Exp erience   in:   GenAI-enabled services ( e.g.   conversational   AI, agentic workflows)   AI strategy and value measurement concepts   AI tools such as ChatGPT, Claude   Code/Codex/Gemini , Copilot or similar   Data discovery and analysis   of large data sets using SQL   Experience building experiences on   Conversational AI   ecosystem   such as GECX,   Microsoft,   Amazon   Lex ,   PolyAI ,   Cognigy ,   Cresta, Sierra, Decagon,   Parloa   Leadership & consulting skills   Strong analytical and problem-solving capability   Clear, confident communication ;   written and verbal   Ability to manage your own delivery within a project structure   Comfortable working in agile, fast-moving consulting environments   Eagerness to build client-facing skills and grow into an advisory role   Set yourself apa