Salesforce Administrator

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a / an Senior Business Systems Administrator – Specialty – Salesforce to be part of making this/that happen Position Overview and Objective The Senior Business Systems Administrator works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the tool. This is based on various organization needs that drive improvements in order to enable teams to achieve their strategic business objectives. We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer, and enhance the system accordingly. Responsibilities As a Senior Business Systems Administrator – Specialty – Salesforce at ARCTIC WOLF, you will: Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management. Manage new releases of Salesforce and efficiently roll out new features. Demonstration of a disciplined change control process. Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, etc. within Salesforce Configure and maintain VisualForce pages, Apex code and Lightning Components Create new reporting capabilities and respond to ad-hoc reporting requests as needed. Manage all processes that impact / relate to your application, Salesforce. Responsible for configuration, design, functionality and end-user support of the Salesforce application platform. Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes Responsible for maintaining system security and integrity. Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality adds mesh with and possibly affect the AWN application ecosystem. Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management. Troubleshoot all outages and produce root cause analysis reports as needed. Ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows. Install new Managed Packages and tools within Salesforce environment. Provide technical support and assistance as required to strengthen relationships between Business Applications and primary stakeholders within internal user community. Experience and Requirements: We’re looking for someone with experience in: Strong problem-solving skills. Ability to understand our organization’s business. Ability to understand our Business Tool eco-system. Ability to quickly acquire working knowledge of connected business tools is a plus (Gainsight, Marketo, Outreach, etc.). Ability to manage individual work efforts as part of Jira Sprint/Release process. Collaborative and consultative abilities to work with non-technical end users. Aptitude for eliciting user requirements and developing both process and technical solutions. Computer literate and proficient in standard office applications Word, Excel and Outlook. Minimum Qualifications 5+ years Salesforce administration and/or development experience. Salesforce Administrator Certification required Obtainment or pursuit of Salesforce Advanced Administrator Certification or Platform Developer I Certification preferred. Willingness to continue growing through experience and/or study and certification In-depth knowledge of the standard capabilities of Salesforce. Experience with JavaScript, Apex, SOQL and HTML Detail oriented and self-starter with strong written and interpersonal skills Collaborative and consultative abilities to work with non-technical end users Aptitude for eliciting user requirements and developing both process and technical solutions Ability to work independently, as well as part of a team Working knowledge of the Lead to Book Sales lifecycle within a SaaS company Team player with a positive “can-do” attitude Working knowledge of SOX compliance and tracking Minimum expectation of a bachelor’s degree OR equivalent education/experience. Computer literate and proficient in standard office applications Word, Excel and Outlook Environment and Physical Demands Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity. If located in a company office, often requires the mobility to physically navigate the space. In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations. May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper). On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic