Business Systems Administrator - IN

Job Description At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Administrator to be part of making this happen. Position Overview and Objective The Business Systems Administrator partners closely with the Business Applications team,fellow NetSuite administrators, and key business stakeholders to ensure NetSuite (and other important tools like Zip (Procurement/Sourcing) and Navan (Time & Expense), etc.) are used effectively, consistently, and in alignment with shared enterprise standards. With a strong focus on NetSuite as the core ERP, this role translates Finance, Procurement, and accounting requirements into scalable configurations, workflows, and user-friendly solutions that drive efficiency, control, and continuous improvement. In addition, working knowledge of procurement and Time & Expense platforms such as Zip,Navan or similar tools is essential, as the role serves as the functional and technical owner of the source‑to‑pay ecosystem, supporting end-to-end processes across sourcing, purchasing, and expense management. Blending business acumen with systems expertise, the administrator collaborates confidently with Business—from System Admins to Managers—to deliver platforms that operate as strategic assets rather than just supporting tools. Primary Responsibilities and Duties may include: System Administration & Configuration Execute system changes and process automations based on clearly defined, approved, and prioritized work provided through the Business Applications intake and backlog process. Support platform updates and releases by following established testing, validation, and deployment plans; escalate risks or issues identified. Perform configuration, workflow updates, and system maintenance for the procurement platform under the guidance of Business Applications Managers and Senior Administrators. Maintain accuracy of core system data (approval hierarchies, spend thresholds, vendor records and GL mappings to name a few) in line with documented standards. Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments. Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact. Internal Team Partnership & Communication Work primarily with Business Applications administrators and managers, supporting requirement clarification and executing work aligned to approved priorities. Apply understanding of the end-to-end source‑to‑pay process to support impact analysis and correct execution of requested changes. Participate in internal planning, refinement, and review sessions to clarify requirements and implementation details. Translate well documented requirements into system configurations; escalate ambiguity rather than independently defining solutions.  Change Execution, & Documentation Carry out change and release tasks in alignment with Business Applications to change management and release schedules. Contribute to user facing documentation (release notes, how‑to guides, knowledge base articles) using established templates and standards. Follow assigned timelines and priorities; communicate progress, blockers, and risks to team leads in a timely manner. Support & Issue Resolution Act as an individual contributor, addressing issues escalated through Business Applications to support channels within defined scope and procedures. Troubleshoot common configuration, workflow, access, and data issues using documented procedures. Identify repeat issues and flag them for backlog consideration rather than implementing unplanned fixes. Integrations & System Awareness Maintain working knowledge of how the procurement platform integrates with ERP and related systems to support accurate change execution and troubleshooting. Validate changes within system scope and escalate integration considerations to senior admins or integration owners. Assist with testing and validation activities related to planned integration updates. Access & Governance Support Administer user access and roles according to defined role models and approval processes. Assist with reviews, audits, and cleanup activities assigned. Follow established governance, compliance, and documentation requirements without deviation. Key Skills Solid problem-solving skills. Ability to understand our organization’s business. Ability to understand our Business Tool ecosystem. Understanding iPaaS solutions (e.g. Jitterbit, Boomi, etc.) and how your tool stack connects to other internal applications. The ability to quickly acquire working knowledge of connected business tools is a plus, these tools include but may not be limited to (Adaptive/Pigment, High Radius, Workday, Navan/Concur/Expensify, Avalara, Coupa/Zip etc.). Computer literate and proficient in standard office applications for Word, Excel and Outlook. Collaborative and consultative abilities t