Senior Product Designer

About the Role   We are looking for a Senior Product Designer to shape customer experiences across all our partners through a scalable platform. You will lead and own high-impact design strategy work that connects digital tools, associate workflows, services, and physical store moments into intuitive end-to-end experiences.   This is a hands-on design leadership role for someone who can move from strategy to execution, partner across Product, Engineering, Research, Retail Operations, Marketing, and Analytics, and use research, data, and AI-powered design approaches to deliver measurable customer and business outcomes. You will help define how AI enhances both the design process and the experiences we create, ensuring solutions   remain   intuitive, accessible, and human-centered.   What You'll Do   Lead   experience outcomes across major partners .   Own end-to-end design for   partner   customer journeys,   and strategic initiatives   from discovery and service   selection   through support, checkout, and   engagement .   Design   cohesive experiences .   Defin e cohesive experience   strategy   across   digital, physical, and service   touchpoints .   Translate insight into action able priorities .   Use research, data, journey mapping, prototyping, and testing to   identify   customer and associate needs and turn them into   actionable, scalable   solutions.   Drive cross-functional alignment .   Work with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality ,   consumer-first   experiences .   Influence   leaders and   roadmap priorities.   Define quarterly experience direction for customer domain and influence roadmap priorities   through evidence-based storytelling, customer insights, and design rationale .   Prototype, test, and   iteration .   Validate concepts early, measure outcomes, and refine designs to i mprove u sability, satisfaction, conversion, retention, or operational efficiency.   Raise the design bar.   Set visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft quality.   What You'll Bring   Substantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impact.   Experience leading   major,   complex, cross-functional initiatives   spanning multiple teams and product areas .   Strong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive design.   Strong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iteration.   Ability to balance customer needs, associate workflows, business outcomes, technical feasibility, and store operating realities.   Experience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineering.   Demonstrated ability to influence leadership   through c lear   design strategy,   storytelling, and   well-framed tradeoffs.   Experience mentoring designers and elevating team capability through critique, coaching, and sponsorship.   Strategic Leadership   Defines   experience   strategy for a customer domain.   Identifies   systemic opportunities across journeys and channels.   Resolves competing priorities using customer, business, and operational data.   Creates clarity and momentum in ambiguous problem spaces.   Influences organizational decisions without formal authority.   Drives measurable customer and business outcomes.   Preferred Experience   Experience defining   multi -quarter experience strategy.   Experience influencing Leadership decisions.   Track   record   driving strategic change across a product area.   Experience sponsoring or developing emerging design leaders.   Preferred Experience   Uses   AI-assisted workflows to accelerate research, synthesis, ideation, and prototyping.   Applies AI tools to improve design quality and team effectiveness.   Evaluates opportunities for AI-enabled customer and associate experiences.