Lead Software Quality Assurance Engineer (Remote - Louisiana)

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSE Individuals within the Lead Software Quality Assurance Engineer role deliver automated solutions for software processes. Plans, organizes, coordinates and tracks testing activities to ensure the successful deployment of projects. Uses technical skills, expertise and application knowledge to support clients, developers and testers. Provides knowledge transfer and training to the test team as needed. Performs or participates in various types of testing and post implementation reviews as determined by the project. Helps to ensure continuous improvement in Quality Assurance processes. A QA engineer is expected to: • Identify opportunities for inserting more quality within software processes. • Design and execute QA tests. • Run tests for databases, systems, networks, applications, hardware and software. • Identify bugs and quality issues in development, service or business processes. • Collaborate with other business units to understand the business and ensure their quality needs are being met. QA Engineers also interact with various development teams, project managers, internal and external customers, senior management, and external vendors. Members of this role understand how to create and execute functional testing so that they can support and enable key business processes. They must have an in-depth understanding of the business environment, and strong analytical and communication skills. Individuals must work well within a team environment. Accountable for complying with all laws and regulations associated with duties and responsibilities. NATURE AND SCOPE This role does not manage people This role reports to this job: Manager, IT Quality Assurance Necessary Contacts: This position reports to a Manager or Director QUALIFICATIONS Education Bachelor's in Computer Science, Information Systems, Business Management required Four years of related experience can be used in lieu of a Bachelor’s degree. Work Experience 7 years of related quality assurance testing experience, required, along with the following: Professional systems or programming background; database technologies and SQL; testing web, client-server, infrastructure, business process, or mainframe applications; testing systems installation and maintenance; and experience with Microsoft TFS/ Azure DevOps, preferred Hands-on experience supporting, mentoring and working with junior team members. Experience with distributed organizations is preferred. Experience leading multiple projects with distributed teams is preferred. Mobile testing lead experience, including planning and conducting functional and performance testing, is preferred. Experience working with management to create mobile testing standards is preferred. Automated testing experience, including planning and conducting functional and performance testing, is preferred Automated testing tools and QA methodologies, is preferred. Experience working with management to create automated testing standards is preferred. Skills and Abilities Advanced skills in data analysis and database/backend testing. Must have demonstrated ability to analyze and solve logical problems such as those found in mathematics, statistics, etc. Requires knowledge of computing systems and a general knowledge about applications development process, including relational databases. Requires knowledge of test planning and test methodologies, and test data management. Licenses and Certifications Certifications in software quality, or technical equivalent, preferred. ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS Work Complexity: Works on medium to complex and cross-functional project teams. Works multiple projects as a team member, sometimes as a technical lead. Project/Work Planning: Participates in workstream planning process including inception, technical design, development, testing, and delivery of solutions. May participate in project management estimation process. Develops demand & estimation forecasts. Business Requirements: Works with BA’s and project team members to understand customer needs. Analyzes business and functional requirements and translates these requirements into robust, scalable, operable solutions. Develop & Implement: Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results. Utilizes database and other technologies to perform validations, capture test scripts, and conduct automated testing and report generation. Designs, develops and tests solutions such as databases, data warehouses, queries and views, reports, and dashboards. Performs/sources data within and between internal and external software systems. Documents new and existing models, solutions, and implementations. Production Support: Troubleshoots tools, systems, and software. Troubleshoots reported test data defects and inconsistent outcomes in conjunction with the business to be used during the testing process. Tracks, monitors and analyzes performance and production issues, and implements improvements. Supports and helps manage external resources, such as service providers and vendor support. Quality Assurance: Ensures the collected data is within required quality standards. Maintains the quality of test repository by managing testing processes and assisting business to test and meeting goals. Provides input to the development of data/information quality metrics. Training: Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly. Coaching & Mentoring: Pr