Business Operations Associate

Job Description As a Business Operations Associate, you will play a key role in supporting the Healthy Blue Care Together Compliance Program. You’ll help keep critical operations running smoothly by managing data, tracking program performance, and ensuring alignment with regulatory and contractual requirements specific to North Carolina Medicaid. This role is ideal for someone who is highly organized, detail-oriented, and interested in healthcare compliance, regulatory oversight, and process improvement. Provide department, divisional and/or segment focused business and operational support to include operational planning, workforce planning, reporting, data and/or budget analysis, internal/external marketing, and special projects. What You’ll Do Compliance Program Support Assist in supporting the ongoing maintenance of the Compliance Program, ensuring alignment with regulatory and contractual requirements Maintain documentation supporting compliance program activities, including policies, procedures, and program records Assist in developing and maintaining standard operating procedures (SOPs) and compliance-related processes Assist with change management work to support business and process improvements and overall departmental/divisional effectiveness Project Coordination Handle special projects for the department/division/segment as assigned. Possible duties could include: Aid in the review and evaluation of best or next practice opportunities for potential adoption Track internal and external audits, monitoring activities, and regulatory reviews Maintain logs of compliance issues, findings, and corrective action plans (CAPs) Monitor progress of CAPs and follow up with business owners to support timely resolution Data Analysis/Reporting Consolidate and standardize data analysis and reporting for relevant business operations. Track goal progress, including data collection and analysis of key performance metrics (KPIs) Maintain a centralized repository of regulatory guidance and compliance requirements Business Partnerships Partner with business units, legal, and operational teams to gather compliance-related information Assist with preparation for external meetings, regulatory engagements, and presentations Aid in management of vendor relationships as required by business operations’ needs. What You Have Bachelor's degree or advanced degree (where required) 0-2 years of experience in related field. In lieu of degree, 3+ years of experience in related field. Bonus Points Experience in Medicaid strongly preferred Knowledge of Child Welfare System What   You ’ll   Get   The opportunity to work at the   cutting edge   of health care delivery with a team   that’s   deeply invested in the community       Work-life balance, flexibility, and the autonomy to do   great work Medical, dental, and vision coverage along with   numerous   health and wellness programs       Parental leave and support plus adoption and surrogacy   assistance        Career development programs and tuition reimbursement for continued education       401k match including an annual company contribution       Learn more     Where   You ’ll   Work   Our Hybrid Flex approach is built   on presence   with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace   that’s   flexible, connected, and future focused.   In a Hybrid-Flex role,   you’ll   work in the office at least two days a week for collaboration and connection. In a Remote Flex role,   you’ll   work virtually, with a few in-office visits each year for   meaningful   moments that matter.   Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any   states   listed   on   this job posting. Onsite expectations will be discussed during the interview process. Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.  *Based on annual corporate goal achievement and individual performance. $60,907.00 - $97,452.00 Skills _____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected] .