Manager, Operations (Weekend Shift)

Job Description: Building trusted markets — powered by our people   At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide   the financial   infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers   cutting-edge   trading, clearing and investment solutions to market participants around the world.   We're   building meaningful ways to support professional and personal development while strengthening the trust   we've   earned as a global market leader. Our teams are empowered to share ideas, actively pursue   them   and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with   the training   to coach their teams to the next level. We strive to provide   employees   a safe space to network, share   ideas   and create opportunities.   Location Overview   Cboe HQ   is   located in   the historic Old Post Office district, i t’ s a landmark that blends classic architecture with modern amenities. The building features expansive spaces with high ceilings and large windows, offering an abundance of natural light and panoramic views of the city skyline and the Chicago River.   With its prime location in the heart of downtown, the OPO Building provides easy access to major transportation hubs, including Union Station and multiple CTA lines, making it convenient for commuters. The building is home to a variety of amenities, including restaurants,   a   fitness center, and collaborative workspaces, creating a vibrant and dynamic work environment in one of Chicago's most iconic areas. Please note: To support strong partnership and team connection, this role follows a four day in office work model in our Chicago office. Role Overview   The Weekend Operations Manager is an experienced operational leader responsible for overseeing Cboe's global weekend support function — managing teams in both Chicago,   IL   and Singapore to deliver continuous, high-availability operational coverage across Cboe's platform portfolio during the weekend window. This role sits at the intersection of Cboe's   existing   24x7 operations   Data Vantage support   function   and its expanding suite of real-time trading platforms, making it a strategically important leadership position within Cboe's global Operations organization.   The Weekend Operations Manager owns the end-to-end weekend operational model — from shift structure and staffing to incident management, hand-off coordination, and team development. With initial focus centered on 24x7 Data Vantage platform support (including Cboe Global Indices), this individual will be expected to progressively build the weekend team's capabilities to encompass an expanding set of responsibilities, including trading platform support and operational oversight of Cboe's Titanium markets, as Cboe continues to scale its 24x7 service offerings.   This role   is responsible for   overseeing first-level world-class support across platform monitoring, incident management, customer support, and weekend testing activities. The Weekend Operations Manager acts as the senior escalation point for all production events occurring during the weekend coverage window across both the Chicago and Singapore teams, ensuring that production events outside of standard weekday coverage are handled with the same rigor and urgency as those during the core trading week.   Based on global follow-the-sun coverage needs, work schedules may need to   adjust   throughout the year during daylight savings time to   provide for   overlapping support schedules across regions.   Your responsibilities will be:   Weekend Operations Leadership & Team Management:  Own and manage the global weekend operations function, providing direct leadership to weekend support staff in Chicago and operational oversight of the Singapore-based weekend team. Define team structure, shift coverage, and staffing requirements to ensure seamless follow-the-sun coverage across the US-to-APAC transition window. Conduct performance reviews, provide ongoing coaching, and support the professional development of direct reports and extended team members.   Incident Management — Weekend Ownership:  Own the Incident Management function across the global weekend shift. Lead incident triage, root cause analysis, escalation, and stakeholder communication for all production events affecting Cboe platforms — including Cboe Global Indices, Data Vantage, and Cboe Titanium — during the weekend coverage window. Ensure   timely   and   accurate   incident documentation, drive escalation to on-call engineering and senior operations staff as warranted, and complete post-incident records to support root cause analysis and remediation tracking during the following business week.   Team Development & Capability Expansion:  Lead the ongoing development of the weekend support team to take on an increasing scope of responsibilities in alignment with Cboe's expanding 24x7 service offerings. Build team   proficiency   across the full Data Vantage product suite (e.g.,   Global Indices,   Hanweck,   DataShop,   Silexx,   LiveVol) and Cboe Titanium global trading platforms. Establish training plans and competency milestones that enable the weekend team to provide meaningful trading and market operations support — including capabilities consistent with those defined for the Trade Desk Specialist role — as Cboe's weekend operational requirements grow.   Exchange & Trading Platform Support:  Provide and oversee operational support for Cboe exchange trading platforms, including real-time low-latency markets covering US equities, options, and   futures   asset classes. Responsibilities include equity listing process management; servicing cancel order requests; conducting and providing rulings for clearly   er