Library Security Clerk

JOB LOCATION 5th Floor Suite 5500 Aurora, Colorado 80012-1555 Cit y  of Aurora ,  Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:   Integrity ,   Respect, Professionalism , and   Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience The hiring range for this position is $18.65 - $23.31 per hour The deadline to submit applications is July 26, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice. OVERVIEW OF POSITION / DEPARTMENT  Department Information: The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts,   culture   and history into the lives of   Aurorans . We have two divisions within the department: Library and Cultural Services,   both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages .     Please go to   www.AuroraGov.org/LCS   to   learn more about the City of Aurora, Library and Cultural Services Department.   Position Information: The City of Aurora's Library and Cultural Services Department is looking for two Library Security Clerks to provide the highest level of customer service. These individuals will provide customer service and will be a main point of contact to visitors.  Our Public Library Services create positive impacts on Aurora neighborhoods. Our libraries are used by a diverse group of patrons who come from all over the world with diverse educational and socio-economic backgrounds.  Locations: We will be looking to fill two positions. These positions will work primarily at assigned locations below, hours may change based on business need. May be required occasionally to substitute at another Aurora Library location based on staffing needs.  Martin Luther King, Jr. Library (9898 E. Colfax Ave., Aurora, CO 80010) – Hours will include days, nights and weekends, but will primarily be a Monday – Friday, 9:15 AM – 6:15 PM schedule.  Central Library (14949 E. Alameda Pkwy, Aurora, CO 80012) – Hours will include days, nights and weekends, but will primarily be a Tuesday - Saturday, 9:15 AM – 6:15 PM schedule. Hours and location are subject to change dependent upon department needs.   The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook. Primary Duties and Responsibilities: Provides friendly and professional basic library security as well as customer assistance for library service needs.  Conducts patrols of facilities – both inside and outside. Checks doors and non-public areas to ensure they are secure.  Assists staff in addressing disruptive behavior, customer concerns and other security related incidents but does not detain, restrain, or physically touch customers outside of life-threatening situations.  Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations.  Completes incident reports and logs them into the electronic database.  Works with staff, contract guard services, and/or emergency services to assist in incident investigations  Observes or reviews security camera footage   Assists with research and programs  Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).  Conducts general office/administrative/clerical tasks   Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.  Sorts, processes, shelves, and assists with other general library materials inventory management duties.  Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.  Operates a cash register, conducts customer payment transactions, maintains a cash drawer   Performs additional duties as assigned.  MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.  Education: High School Diploma or GED  Minimum Experience: At least 1 year of security experience is required.  Preferred Qualifications: At least 6 months of direct customer service in retail or service industry setting preferred.  Library background experie