Associate Director, Onboarding, Implementation & Training

Title:   Associate Director, Onboarding, Implementation & Training   College Board -   BigFuture  Division – Recruitment & Enrollment Solutions unit    Location :   This is a remote role. Candidates who live near CB offices have the   option   of being fully remote or hybrid (Tuesday and Wednesday in office) . All CB employees   are required to   occasionally travel to meet in person for business purposes.   Role Type :    This is a full-time position   About the Team      The Recruitment & Enrollment Solutions (RES) team is  comprised  of dedicated and experienced professionals committed to the sales,  support  and long-term success of the College Board’s market-leading enrollment solutions. Through consultative engagement and customer success methodologies, the team supports more than 1,200 higher education institutions annually –  providing  strategic insights, adoption  support  and guidance on how to  leverage  the College Board’s Search & Connections suite to achieve enrollment goals.     About   the   Opportunity        The Associate Director,   Onboarding, Implementation & Training   will support successful adoption and long-term engagement of higher education partners using College Board products, including Search, Connections, and related Enrollment Solutions offerings.  This role brings together customer experience, product adoption, and instructional design to ensure institutions are equipped to effectively use our enrollment services tools in support of their admissions and recruitment goals.   Your work directly supports sales, customer success, retention, 3 rd   party partner success, and individual client needs across the Recruitment and Enrollment Solutions team (RES).      In this role, you will:         Onboarding &   Partner   Implementation   40-45%   Lead end-to-end onboarding experiences for new higher education partners, ensuring a seamless transition from sales to successful product adoption    Develop and execute customized implementation plans aligned with   the features available in each Search subscription plan     Serve as a trusted advisor, helping clients integrate College Board tools into their admissions and enrollment workflows   Partner with Customer Success and Sales to support onboarding milestones, implementation timelines, and early adoption indicators    Training ,   Enablement   & Learning Experience Design 35-40%   Design and deliver engaging training programs (live, virtual, and   in-person ) tailored to   multiple   higher education audiences    Facilitate webinars, workshops, and presentations using Zoom and similar platforms    Develop scalable, self-service resources (guides, videos, toolkits, LMS content) to support ongoing client success    Apply instructional design best practices   to create effective, user-centered learning experiences    Produce high-quality content, including presentations, guides, videos, and digital assets   Contribute to the development of   training content   and pathways   within   a   Learning Management System (LMS)   Customer Insights, Experience and Cross-Functional Enablement   20-25%   Champion a high-quality customer experience across onboarding ,   Implementation   and training touchpoints    Gather and synthesize client feedback to   identify   needs and   improve training programs and product adoption    Partner cross-functionally with   P roduct,   Go to Market,   Sales, and   C ustomer   S uccess teams     About You      Deep understanding of higher education recruitment strategies, challenges, and trends   Familiarity with College Board products and services that support higher education, including Search and Connections   Customer-centric mindset with a focus on driving adoption and measurable outcomes    Ability to translate complex tools and concepts into clear, engaging learning experiences    Strong organizational, project management, and prioritization skills    Collaborative, adaptable, and comfortable working in a fast-paced environment   across multiple teams   Manages multiple priorities and delivers high-quality outcomes    Navigates ambiguity and translates it into actionable plans   E ffectively us es   productivity   tools such as   Monday.com, Outlook,   Slack, SharePoint,   Zoom Webinars,   and   other   internal knowledge systems   Minimum Qualifications   A bachelor’s degree is  required .       3-5 + years of experience in onboarding, implementation, training, customer success, or related roles    Strong understanding of higher education admissions, enrollment management, and recruitment challenges   and needs   Excellent communication, presentation, and written skills, with the ability to engage diverse audiences    Experience designing and delivering virtual and in-person   training , including webinars   A willingness to travel 3 - 5 times per year to support key events and team initiatives.     Technical & Platform Experience   Experience with CRM and enrollment platforms such as Slate and Salesforce    Familiarity with   Highspot ,   LearnUpon , or other Learning Management Systems (LMS)    Proficiency   with Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira    Experience creating digital learning content, including video development and editing   E xperience using tools like   M onday.com or similar systems     All roles at College Board require:   A passion for expanding educational and career opportunities and mission-driven work   Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.    Clear and concise communication skills, written and verbal   A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving   timely , respectfu